E-Commerce Platform Operations Support (INTERNSHIP)

Position Summary Internship Purpose We are looking for a highly motivated E-Commerce Platform Operations Intern to join our E-Commerce Team. This internship offers the opportunity to gain hands-on experience in the management and optimization of Samsung e-commerce platform, supporting key operational processes to ensure a seamless online shopping experience. Role and Responsibilities Support the daily operations of the Samsung e-commerce platform; Operate e-Commerce back office system and provide first point of contact user support ensuring a high level of service and communication; Monitoring, managing and updating e-Commerce order status and analyzes error messages to determine source of problem and/or identify appropriate referral; Monitor payments flows, and system integrations to ensure smooth transactions; Collaborate with Customer Experience team in identifying and resolving customer queries and project roadblocks; Collaborate with internal teams to optimize the user journey and customer experience. Communicating and coordinating with colleagues as necessary; Assist in troubleshooting operational issues and coordinating with technical teams when needed; Support promotional campaigns and special sales events. Skills and Qualifications What we need for this role To be successful, you will possess the following skills and attributes: Bachelor’s Degree required, technical is a plus Strong analytical and problem-solving skills. Interest in e-commerce operations and digital platforms. Ability to work in a fast-paced environment and manage multiple tasks. Proficiency in Microsoft Office (Excel, PowerPoint, Word); knowledge of e-commerce platforms is a plus. Outstanding written and verbal English communication skills; SAP knowledge is a plus; Independent, structured and accurate way of working; Creative and strategic thinker with a strong customer orientation; Starting Month: MAY 2026 What We Offer 6-month internship, with the possibility to extend by an additional 6 months to consolidate competences and experience gained. Hands-on experience in a leading e-commerce platform. Exposure to key e-commerce operations and digital strategies. Opportunity to work in a dynamic and innovative team. A structured learning path to develop technical and analytical skills in digital commerce. Hybrid working Access to discounts on Samsung products Wellness and well-being benefits Training portals Lunch Card Why join us: Our mission is to make a difference in people's lives. We are inspired by what people want to accomplish in their lives and strive to create products that give new possibilities. This is what drives us. That's why we strive for excellence, and we understand that it's our people who make it possible. Would you like to be part of Samsung? Join us and discover your potential. Samsung Italia opportunities are open to all applicants without regard to race, color, religion, age, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression. * Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html Job Alerts: If you would like to be notified of new opportunities when they are posted, please click here. You will be asked to create an account first if you do not already have one. Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our official newsroom at (https://news.samsung.com/global/).