HR Shared Services Specialist

We are looking for an HR Shared Services Specialist to support employee lifecycle processes such as onboarding, offboarding, HR documentation, HRIS updates, benefits coordination, employee records management, and policy support. This role requires someone who is organized, service-minded, and able to manage confidential information with professionalism and care. You will work closely with employees, managers, and HR teams to ensure that core HR operations are handled accurately and efficiently. The Philippines is a strong fit for this role because HR and other non-voice shared services are a recognized part of the country's IT-BPM capability base.

Key Responsibilities

• Support onboarding and employee record management
• Update HR systems and maintain accurate data
• Prepare HR letters, documents, and reports
• Respond to employee HR queries
• Coordinate benefits and policy-related administration
• Ensure compliance with HR procedures and timelines
• Support process improvement in HR operations

Required Skills

• HR operations knowledge
• Confidentiality and discretion
• HRIS familiarity
• Attention to detail
• Administrative discipline
• Communication skills
• Process orientation
• Time management

Required Skills

Discretion Data Eligibility HR Operations HR Support Operations Compliance Process Improvement Onboarding Confidentiality Timelines Attention To Detail Communication Skills Records Administration Documentation Time Management Communication Management