About The Role

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Processes inbound referrals from internal and external providers. Obtains and verifies required information for registration, scheduling, and insurance coordination. Provides timely, patient-centered customer service through effective communication, including telephone triage, email, and written correspondence.

Essential Functions

Referral Intake & Processing
Supports Referral Transcription for SPC specialties accurately and efficiently.
Coordinates inbound referrals from internal and external providers with a strong focus on accurate referral intake and documentation.
Ensures accurate collection and verification of information for patient registration, scheduling, and insurance needs.
Delivers timely, patient-centered support through effective communication via phone, email, and written correspondence.
Manages multiple and/or complex referrals to ensure accuracy and completeness.
Supports daily operations of the Access department
Participates in quality assurance and performance improvement initiatives related to referral activities
Provides recommendations for referral policies and procedures
Partners with leadership to help define and maintain referral workflow protocols
Initiates service recovery processes by notifying appropriate leadership to address customer concerns
Oversees referral and order workflow processes to ensure accuracy, quality, and adherence to productivity standards
Ensures physician orders are accurately linked within the system
Reviews OnBase queues daily to maintain timeliness and accuracy of referral information
Identifies and corrects errors through work queues, leadership feedback, or QA processes
Meets established productivity and performance standards
Performs other duties as assigned

Education Qualifications

High School Diploma or GED Required or

Experience Qualifications

1 year Minimum of one year experience in Patient Scheduling or Healthcare Registration Required

Skills and Abilities

Knowledge of medical terminology preferred.
Skill in typing and usage of Microsoft Outlook and Word
Ability to pay close attention to detail.
Ability to work with minimal supervision.

Children’s is the very best for kids and the very best for your career! At Children’s, we put YOU first so together, we can improve the life of every child!