Account Manager

Key Responsibilities

Renewals and retention

• Own the full renewal cycle across a portfolio of 100+ accounts — forecasting accurately, managing risk proactively, and closing on time
• Identify at-risk accounts early and partner with your pod's CSMs on retention plans before issues escalate
• Negotiate multi-year agreements where appropriate

Expansion and growth

• Carry an individual quota tied to expansion revenue — upsell, cross-sell, and contract upgrades across your book of business
• Partner with CSMs to develop account plans that map customer goals to rePurpose capabilities and surface expansion opportunities
• Manage expansion deal cycles from identification through close, coordinating with Sales where appropriate
• Forecast pipeline accurately and maintain clean account data in HubSpot

Customer relationships

• Serve as a primary commercial point of contact for your portfolio, building trust across multiple stakeholder levels
• Conduct regular business reviews that connect customer outcomes to the value rePurpose delivers
• Anticipate customer needs and bring solutions proactively — before issues become escalations

Playbook and process building

• Help define and build the AM function from the ground up — this is a new motion and you will have direct influence over how it operates
• Develop and iterate on account planning frameworks, renewal playbooks, and expansion triggers in partnership with CS leadership
• Surface patterns across your portfolio to inform team-wide process improvements

Cross-functional partnership

• Work inside a CS pod with CSMs, sharing account context, aligning on customer health, and coordinating on timing for commercial conversations
• Bring structured product feedback to Product and Engineering — synthesized across accounts, not escalated one at a time
• Collaborate with Sales on handoffs, expansion deal support, and pipeline coordination

Requirements

• 3+ years in a quota-carrying account management or SaaS sales role, with documented success against renewal and expansion targets
• Proven ability to manage a high-volume portfolio independently — organized, self-directed, and doesn't need every process handed to them
• Strong commercial instincts: comfortable with pricing conversations, contract negotiation, and forecasting
• Experience working inside a pod or cross-functional team structure, with a track record of collaborating effectively with CS or delivery counterparts
• Comfortable with HubSpot or a comparable CRM — keeps pipeline clean and uses data to prioritize
• AI-forward mindset — actively uses AI tools to manage volume, prioritize accounts, and improve customer interactions
• Adaptable and comfortable in a startup environment with evolving processes, products, and priorities

Nice to have

• Experience in a high-volume account management environment (100+ accounts) where prioritization and efficiency were critical
• Background in sustainability, packaging, compliance, or impact-driven businesses
• Experience building or contributing to a new commercial motion or playbook in an early-stage function