Benefits Associate

Overview of the Role

The Benefits Associate supports the management, administration, and continuous improvement of team member compensation and benefits programs. This includes government-mandated benefits, health insurance (HMO), company-provided benefits, compensation data maintenance, position descriptions, and documentation. The role helps ensure legal compliance, data accuracy, and timely support for team member inquiries while contributing to an engaging and competitive benefits environment.

Major Responsibilities

• Process and monitor government-mandated benefits (SSS, PhilHealth, Pag-IBIG), including enrollment, amendments, loans, and claims.
• Conduct periodic audits (quarterly or semi-annual) of benefits records to ensure accuracy, compliance, and completeness.
• Maintain a master tracking sheet of benefits, deadlines, submissions, and status (best practice for audit readiness).
• Monitor all DOLE, SSS, PhilHealth, and Pag-IBIG announcements; evaluate implications; and recommend policy updates.
• Ensure internal policies are aligned with legal requirements.
• Maintain and update HRIS for changes in salary, position, team, contract type, and benefits.
• Ensure 100% alignment of HRIS data with payroll reports.
• Conduct monthly data integrity checks as best-practice HRIS management.
• Submit all benefit-related adjustments to Payroll before cut-off, ensuring accuracy and completeness.
• Respond to benefits inquiries and educate team members on benefits, processes, and updates via guides, FAQs or info sessions.
• Prepare team member documents such as COEs, Team Member Action Forms and certifications.
• Maintain a secure and confidential digital copy of team member files.
• Participate in People and Culture projects to modernize People & Culture operations, digitize processes, or enhance team member experience.
• Recommend improvements to benefits programs based on data, team member feedback, and market trends.

Requirements

• Bachelor's degrees in Psychology, Human Resources Management
• With 1-2 years' experience in employee benefits, payroll, HR operations, or HRIS is preferred.
• Exposure to government-mandated benefits processing is a strong advantage.
• Strong attention to detail and accuracy
• Excellent communication and customer service skills
• High integrity and ability to handle confidential information
• Good organizational and time-management skills
• Ability to work with HRIS tools (e.g., BambooHR)
• Proficiency in MS Excel or Google Sheets for tracking and reporting
• Enjoys interacting with different types of people

Benefits

• 500K per incident HMO coverage + Dental & Optical benefits ​
• 2-week paid Christmas vacation​
• Electricity & Data subsidies​
• 25K Educational Assistance ​
• Training and equipment will be provided​
• Fixed Schedule of Mon-Fri from 7 AM to 4 PM​
• Visit website

ABOUT US

VBP is an Australian company with operations in the Philippines that provides business growth, consulting, and delivery capabilities to more than 260 of the most innovative and disruptive financial services firms across Australia.

Our consulting-led approach leverages services in strategy, process improvement, intelligent automation, data analytics, and operations. We specialise in supporting financial firms, accounting practices, and mortgage brokers.

HOW WE STARTED

In 2013, VBP embarked on a visionary journey to transform how advice is delivered in Australia. From humble beginnings, we steadily evolved and embraced an open book management system by adapting the Great Game of Business in February 2021, and in the same year, we secured our first Great Place To Work certification.

Expanding our reach became a defining theme in our journey. In July 2022, we proudly celebrated the achievement of 1000 dedicated Team Members.

We have offices in Cebu and in Cagayan de Oro, with our third and newest office launched last August 2023 at JEG Tower. 2023 marks a pivotal moment for our business as we completed the strategic acquisition of Elixir Consulting, strengthening our position in the Australian Consulting space and supporting our expanded service offering. We also won our GGOB Healthy Company Award, maintained our GPTW certification and ISO certification, and became a certified B Corporation.

These milestones reflect not only our commitment to growth but also the vibrant community we’ve fostered, laying the foundation for a remarkable legacy as expert growth partners for Australian financial services firms.

WHAT WE OFFER

we have a deep understanding of the everyday challenges and insights into the strengths of enterprises we encounter. At VBP, we specialise in enhancing operational efficiencies and addressing cost-to-serve challenges for financial services firms. Our focus revolves around four key service:

Accounting, Bookkeeping, and Report Management

Financial Planning Assistance

Mortgage Broking Assistance

Paraplanning

In addition to these core services, we offer tailored business consulting services to optimise back-office operations across these four critical areas. With its offers and services, VBP aims to streamline Australian financial service firms’ operations and elevate their business to the next level.

To learn more about us, visit http://vbp.au.

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