Sign In
Skip to content
← Back to job listings

Retailer Support Team Leader

epay, a Euronet Worldwide Company · Antiguo Cuscatlan, La Libertad Department, El Salvador

Operations ManagementEntry LevelQuick applyFull-time7 days ago

About The Role

  • Lead, coach, and motivate the team to achieve performance targets and deliver excellent service.
  • Conduct regular 1:1s, performance reviews, coaching sessions, and development plans to support employee growth and address performance opportunities.
  • Foster a positive team environment by promoting accountability, teamwork, engagement, and alignment with company values.
  • Monitor daily operations, ensuring timely resolution of CRM and Outlook requests and adherence to processes.
  • Track team performance metrics, attendance, action plans, disciplinary actions, and employee documentation.
  • Support onboarding and training for new hires, process transitions, and operational updates.
  • Ensure team members have the tools, knowledge, and support needed to perform effectively.
  • Participate in meetings, conference calls, and other operational activities as required.
  • Manage staffing matters, including attendance, performance management, and employee separations when necessary.
  • Drive continuous improvement through process optimization and operational excellence.
  • No active written or verbal warnings.
  • Excellent attendance record with no unexcused absences.
  • Not currently participating in another promotion process.
  • Minimum 1 year of Customer Service or CSS experience; proven leadership experience may substitute tenure requirements.
  • Strong leadership, coaching, analytical, organizational, and multitasking skills.
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Fluent in English and Spanish.
  • Schedule flexibility, including evenings, weekends, holidays, and a night shift schedule (3:00 PM–12:00 AM, adjusted during Australian daylight saving).
  • Ability to adapt to additional responsibilities as business needs evolve.
  • Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
  • Benefits include paid life and a paid private medical (optional) insurance.
  • Employee stock purchase plan
  • Paid time off (Compensatory days)
  • Vacation time
  • Paid holidays.
  • Night Shift Free Residential transportation (Check availability)
  • Tuition Reimbursement
  • Internal co-op (CODERIA) that benefits members with emergency loans, savings plans, discounts at popular businesses and associations, differed payment plans at different department stores.
  • In addition to this our company awards attendance by granting up to 6 paid days at the end of each year (Details to be disclosed for qualified candidates only)
  • Salary increase based on Yearly Performance Review

This listing was posted by a verified recruiter at epay, a Euronet Worldwide Company. Report this listing