French Customer Support in Portugal

French Customer Support in Portugal

French-Speaking Customer Advisor – Porto, Portugal

About the Role

We are looking for a French-speaking Customer Advisor to join an international team in Porto, supporting the Bouygues Telecom project. In this role, you will assist customers across multiple channels, providing support on subscriptions, billing, and basic technical issues while delivering a high-quality customer experience.

Key Responsibilities

• Handle incoming calls from Bouygues Telecom customers
• Provide assistance with subscriptions, billing, and technical inquiries
• Offer personalized solutions and ensure customer satisfaction
• Deliver professional and friendly support across all interactions
• Represent and promote the Bouygues Telecom brand values

Requirements

• French: Native or C2 level
• No previous experience required (full training provided)
• Strong communication and problem-solving skills
• Basic computer skills and ability to multitask
• Customer-oriented mindset

Location

Onsite role in Porto, Portugal

Salary & Benefits

• Performance bonus: €100/month (first 3 months), then based on performance
• Private medical insurance after 4 months
• Transportation reimbursement up to €40/month
• Start your international career and join a dynamic, multicultural environment in Porto!