About The Role

Custom Scope

Oversees outpatient behavioral health services within the Priztker Building and Integrated Behavioral Health within UCSF Ambulatory Clinics such as Primary care, Child and Adolescent, Neurology, Sleep, ObGyn, and Oncology. Establishes operational objectives, work plans, and delegates assignments to key stakeholders. Objectives are reviewed by senior leaders to determine success of operation. Responsible for managing, preparing, and directing the control of the budget and medical center resources to support policy, project, initiative and organizational goals. Involved in developing, modifying and executing local policies that affect immediate operation(s) and may also impact the entire organization or programs external to the organization. Provides direction, coaching, and development to leaders and professional staff on sustaining operational excellence/day to day operations once a site is launched. Responsible for KPI’s within the integrated behavioral health clinics. Monitors performance of clinic or center services. Coordinates activities with other clinics, centers, units, and / or departments in regard to patient care.

The direct reporting relationship for this role is to the Director of Outpatient Behavioral Health Services. This role functions as dyad partner to the Associate Medical Director of Outpatient Services in the Department of Psychiatry. Involves the administrative services and operations for outpatient behavioral health care clinics or centers, in accordance with federal, local, and internal standards, policies, and regulations. Typically includes operations, fiscal management, program planning, and / or external marketing activities. Oversees program expansion for integrated behavioral health services within primary care sites and other service lines such as Pain, OB, Sleep, and Oncology. Develops plans to optimize practices and resources, people, space, time, and equipment. Responsible for policy and program planning, development, administration, management and implementation; This position assures that the highest quality clinical services are delivered cost-effectively and that they are aligned with the medical center, as well as with federal, state and local regulations. This position also seeks to create a high level of coordination of care and customer service throughout all UCSF services and access points, yielding positive patient, physician, and employee satisfaction. This leadership position works to build strong and collaborative relationships with academic and clinical, and research departments, assuring that the interests of all stakeholders within the UCSF Behavioral Health outpatient services and practices are incorporated into relevant operational plans.

Department Overview

UCSF's behavioral health clinics provide a broad range of outpatient psychiatric consultation, evaluation, and treatment interventions for emotional, psychological, or cognitive problems. Clinical programs are located in the UCSF Nancy Friend Pritzker Psychiatry Building in San Francisco's Dogpatch neighborhood. Situated adjacent to UCSF’s Mission Bay campus, the building is one of the few in the nation that combines outpatient mental health care for people of all ages with top-ranking programs in psychiatry and psychology training and research. By integrating behavioral health clinical, training, and research facilities under one roof—along with services from neurology, neurosurgery, radiology, anesthesiology, obstetrics/gynecology, and other specialties at UCSF—our center allows patients to receive world-class clinical care and participate in cutting-edge clinical research at a single location.

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Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

10 yes Implements and monitors the financial process for a comprehensive view of current and forecasted clinic performance, to include revenues, costs, industry trends, and reimbursements.

10 yes Manages the clinical and operational functions and staff. Recommends allocation of staff, space, equipment, and other resources to optimize the delivery of clinical services. Implements quality improvement systems. Ensures compliance with internal policies and external regulations.

5 Researches and prepares proposals for facilities expansion, satellite development, construction, space planning, capital equipment requests, and staffing needs.

10 yes Responsible for employee recruitment, performance evaluation, progressive discipline, and staff development. Works collaboratively with Labor Relations on bargaining unit issues and contract negotiations at the local level.

5 Research, develop, and recommend internal policies and procedures for identifying, eliminating or mitigating risk management issues within the practice(s).

10 yes Promotes a workplace culture with a focus on meeting or exceeding patient service standards. Develops an environment that encourages creativity, efficiency, engagement, quality of care, safety, and innovations in operations.

20 yes Accountable for the overall Implementation of processes and metrics to assure viability of existing programs, practice patient staffing patterns, and optimize productivity. Recommends operational performance improvements that impact marketability and service.

10 Accountable for assuring internal policies and external regulations are followed in regards to billing and coding practices and cash handling.

20 yes Utilizes a lean daily engagement system (huddles, standard work, leaders standard work, true north board, kata, tiered accountability) to coach and develop staff capabilities

100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications

Bachelor's degree in related area and / or equivalent combination of experience / training.
3-5 years of experience managing/directing outpatient clinics and, or ambulatory care centers, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
Proven ability in forecasting, executing, and sustaining short-term/long term plans within moderate to complex initiatives
Proven ability in change management, coaching and developing teams
Advanced communications and interpersonal skills to promote an effective model of shared governance among multiple disciplines. Ability to motivate and engage all levels of staff in regards to clinic services and patient care programs, strategies, and organizational mission and values.