About The Role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Assistant Account Manager to join our growing team in Fort Myers, FL !

The purpose of the customer service representative (CSR) is to provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is customer experience to increase customer retention.

How You Will Contribute

Assists Account Manager in obtaining information from the client for new and renewal policies, updates applications, and policy details to prepare for market .
Rates, quotes, and issues policies as required reviews policies and endorsements for accuracy for delivery to the insured and updates details in systems.
Reviews and invoices endorsements for accuracy and sends to the insured. Prepares change requests to the company requesting policy changes and updates AMS360 and Image R ight accordingly and works in tasks in Image R ight .
Prepares proposals for renewal on smaller accounts. Issues summaries of insurance.
Prepare accounts for the market prior to instructions from the account manager or producer.
Stays aware of industry changes and trends,
Speaks with customers by phone or in person inside the agency office and manages day-to-day changes and requests.
Provides proof of insurance including COI and EOP.

Licenses & Certifications

Currently 4-40 Licensed or within 30 days of hire.

Skills & Experience to be Successful

Strong technical insurance knowledge and background.
Strong communication and negotiation skills under stressful situations.
Strong team member who proactively assists all other members of this team.
Ability to maintain a professional manner at all times.
Strong Microsoft Word and Excel knowledge.
Advanced time management and organization skills.

Preferred

Associate’s or Bachelor’s in a business or financial related discipline or experience in lieu of degree.
Professional designation.
Experience in AMS360 and ImageRight .

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including

Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.