Junior Security Analyst

Junior Security Analyst

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

The Junior Security Analyst is responsible for the monitoring of customers’ IT security environment and is the point of contact for Managed Services enterprise customers.

Job Family Definition

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

How you will make your mark

• Deliver 24/7 strategic account support by proactively monitoring customer’s IT environment for security events and potential security threats
• Work with vulnerability and compliance management tools to assess security profiles and react accordingly
• Respond to customers inquiries and triage security alerts within respective SLAs
• Incident response handling and coordination with peers, level 2/3 teams
• Coordinate support activities
• Participate/Drive ITIL based change management, problem management, incident management
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency
• Communicate effectively with technical and non-technical stakeholders

About you

Education (degree) and professional experience required

• University degree or in process of obtaining
• Professional experience: at least one year in customer support environment
• Fluent in written and verbal English

Personal skills and qualities

• Analytical skills
• Ability to isolate and solve problems and to follow predefined processes
• Excellent communication skills (customer and internal HPE) - interact at all levels, across all geographic regions
• Demonstrate strong written and verbal communication skills

Technical skills

• Understanding of enterprise computing environments, applications, and TCP/IP networks and protocols
• Knowledge of detecting, responding, containing, and remediating live security incidents
• Industry IT infrastructure monitoring tools and solutions
• MS Office

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Services Job Level

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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