About The Role

The Senior Laboratory Send-Out Testing Coordinator will oversee the preparation, packaging, and sending of laboratory specimens to external testing facilities. Ensures the accuracy of specimen handling, compliance with established protocols, and adherence to regulatory standards while maintaining a commitment to high-quality patient care. Effectively collaborates with multidisciplinary teams and external partners. Supports the seamless coordination of external testing services partners and upholds the integrity of the hospital and clinical laboratory practices, procedures, and regulations.

Properly handle, label, and prepare specimens for send-out to external laboratories, ensuring compliance with medical, safety, and regulatory standards.
Ensure accurate documentation and tracking of all sent specimens, including recording transport details and maintaining chain of custody.
Package specimens securely in compliance with federal, state, and local regulations for transport to external laboratories.
Verify the correct specimen types, patient information, and test orders before sending out to external labs, resolving any discrepancies or issues.
Liaise with external laboratories and internal teams to track specimens and resolve any issues that arise during the send-out process.
Monitor and maintain the inventory of send-out supplies, ensuring the lab is fully stocked with necessary materials for packaging and shipping.
Adhere to all laboratory safety protocols, legal regulations (e.g., HIPAA, CAP, JACHO, OSHA), and quality assurance standards to maintain a safe working environment.
Serve as the subject matter expert for all reference laboratory testing.
Train new employees on all processes related to reference laboratory testing.
Reference Laboratory contracted personnel will report to the Send-Out testing supervisor.
Regularly assess and optimize send-out testing processes to enhance efficiency and accuracy
Stay informed about industry trends and technological advancements in laboratory medicine, recommending and implementing improvements as appropriate
Completed all other duties as assigned.
Advanced proficiency in a wide range of clinical laboratory tests, procedures, and methodologies.
Comprehensive understanding of laboratory safety protocols, quality control principles, and best practices.
In-depth knowledge of medical terminology and complex laboratory equipment operation.
Exceptional written and verbal communication skills, with the ability to convey complex information clearly and concisely.
Outstanding customer service skills, with a focus on building positive relationships with internal and external stakeholders.
Efficiently navigate and utilize Laboratory Information Systems (LIS).
Advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Familiarity with electronic health records (EHR) systems and other relevant healthcare software.
Strong attention to detail and ability to maintain accurate, comprehensive records.
Excellent analytical skills to interpret laboratory data and identify discrepancies or anomalies.
Able to troubleshoot technical issues and implement effective solutions.
Flexibility to adapt to changing priorities and new technologies in laboratory medicine.
Performs all other duties as assigned.