About The Role

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

OVERALL ROLE

The regional account director is responsible for the delivery of our services in each region reporting directly to the global account executive. The Regional Account Director ensures a high level of client satisfaction, establishing and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting. The role also ensures efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of the client throughout the Asia Pacific region, achieving the client’s regional outsourcing objectives of cost savings, consistency, and risk management.

MAJOR RESPONSIBILITIES

Act as the single point of contact for the delivery of services to and serves as the escalation point for the region
Manage communication channels between client CRE regional lead and JLL team
Ensure all key performance indicators and reporting requirements are maintained
Review and report against agreed SLA and KPIs
Work closely with the account team to manage delivery services to all facilities under Jones Lang LaSalle management
Prepare regular reports to the satisfaction of client
Ensure all client and JLL processes and templates are complied with
Monitor critical path activities and ensure timely escalation to the global account executive
Drive quality and consistency across sites
Measure our progress against process implementation, HR turnover, added value initiative, tracking relationship communications and issue resolutions
Ensure process and quality consistency across the region
Responsible for the management of the team in all countries e.g. recruitment, performance assessment, professional development, and succession planning
Communicate operating philosophy, objectives, and expectations to the onsite facilities management teams.
Preparing and monitoring the operational budgets Operational cost management and savings.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience

Minimum 10 years’ experience in Facilities Account Management
Tertiary qualifications in Facilities Management / Engineering will be advantageous
Has handled complex account structures, either running multiple teams, across multiple locations and countries
Has experience in handling client and/or Firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Has demonstrated experience in balancing the interests of the client with those of the Firm
Has experience in translating client needs into existing or new business growth
Has handled a P&L

Critical Competencies for Success

Technical Competence

– Understands all Technical Processes and impact on delivery services (SOW)
– Running of schedules, budgets, contracts, invoices, processes

Quest for Excellence

– Account delivery optimization and continuous improvement
– Performance Management of the delivery team

Problem Solving & Strategic Thinking

– Ability to connect technical matters with monetary and business
– Capacity to deal with ambiguity and solve complex problems effectively
– Analytical, proven ability to solve problems using an objective approach
– Proven ability to employ holistic approaches and looks at long term solutions

Project Management & Organizational Skills

– Excellent planning & organizational skills to prioritize work and meet tight deadlines

Location

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.