About The Role

CSR’s interact regularly with customers, Sales Representatives, Estimating, Production, Prepress, Purchasing and Delivery departments as well as with other CSR’s and outside vendors
Responsible for daily workflow: reviews daily job report each morning to ensure all jobs are on schedule; reviews daily delivery reports and discusses any delivery concerns with the appropriate supervisors; reviews and write-up proofs to go out to clients throughout the day; turns in proofs to production when they return from customers; fills out the proper forms necessary to account for changes and additional charges; ensures jobs match the quotes before turning them into production; has jobs re-quoted if needed and informs customers of price changes in writing; enters jobs into the system; writes job number and date on all supplied materials; ensures lasers are provided to production on ALL jobs; provides folding dummies on book work; prints out Sales Call Log (“ARMS”) and discusses with Sales Representative who is to contact which accounts and when
Resolve customer questions and problems as they arise
Analyzes increases or decreases of business within an account and identifies reasons per quarter in combination with sales
High School diploma or equivalent experience
Two years of college preferred
One year of experience in the printing of graphics industry
One year of experience in customer relations
Excellent interpersonal and communication skills
Problem solving ability
Ability juggle numerous tasks and withstand pressure
Ability to fluently communicate, both in writing and verbally in English
Basic computer skills
Ability to establish and maintain positive relationships with customers and coworkers
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability