(ESR) Shift Workforce Coordinator

The Shift Workforce Coordinator provides frontline administrative and workforce support to employees and supervisors within a 24/7 manufacturing operation. Embedded within Operations and reporting to the HR Manager, this position serves as a key resource for employee support, attendance administration, staffing coordination, workforce communications, and timekeeping activities. The role exists to help employees access the information and resources they need, support supervisors with workforce-related administrative processes, and ensure timely coordination with Human Resources and other support functions to maintain efficient plant operations.

RESPONSIBILITIES

Employee Support

• Serve as a primary point of contact for employee questions and requests during assigned shifts.
• Notify employees of emergency phone calls and urgent messages.
• Assist employees with Okta account activation, multi-factor authentication, password resets, ADP access, and electronic pay stub retrieval.
• Coordinate employee access requests and communicate system access status.
• Respond to routine employee questions regarding PTO balances, benefits, payroll concerns, attendance policies, and 401(k) plans.
• Submit employee information change requests, including address and emergency contact updates.
• Assist employees with internal job bidding processes.
• Facilitate communication between employees, supervisors, and Human Resources, particularly during off-shift hours.
• Maintain and distribute employee communications, including job bids, announcements, postings, and toolbox talks.
• Receive employee resignations and communicate information to Human Resources and other stakeholders as appropriate.

Workforce Administration and Coordination

• Coordinate employee separation notifications and ensure timely communication to Human Resources, Payroll, Information Technology, Security, staffing agencies, and other applicable stakeholders.
• Manage the employee call-in line and document attendance-related communications.
• Maintain volunteer overtime sign-up lists and related records.
• Review employee absences and staffing needs and coordinate overtime coverage in accordance with established practices.
• Coordinate overtime coverage for planned and unplanned absences.
• Assist with maintaining overtime equalization and staffing records.
• Review attendance and timekeeping reports to identify discrepancies, anomalies, and potential errors.
• Audit timecards and attendance records and coordinate issue resolution with supervisors, Payroll, and Human Resources.
• Run workforce reports and provide attendance, absenteeism, and workforce-related metrics for operational reporting and key performance indicators.
• Assist with maintaining accurate employee job and position records.
• Support workforce transition activities and shift handoffs by gathering and communicating employee information as needed.
• Maintain workforce records and documentation in accordance with company policies and procedures.

Employee Relations and Accommodation Support

• Serve as an initial point of contact for employee concerns, workplace complaints, accommodation requests, and policy-related questions.
• Provide required forms and instructions for ADA and religious accommodation requests.
• Notify Human Resources and Benefits of accommodation requests and other employee concerns requiring follow-up.
• Gather basic information related to employee concerns and communicate appropriate details to Human Resources.
• Exercise sound judgment in determining when issues should be referred to supervisors or escalated to Human Resources.
• Immediately escalate harassment complaints, ethics concerns, discrimination allegations, threats, workplace violence concerns, and other significant employee relations matters.
• Maintain confidentiality when handling employee information and workplace matters.

Staffing, Onboarding, and Training Support

• Serve as the primary point of contact for temporary employees arriving on the production floor.
• Coordinate with staffing agencies to ensure temporary employees are properly onboarded, equipped with required PPE, and prepared for assignment.
• Conduct routine check-ins with new temporary employees to assess onboarding effectiveness, training progress, scheduling concerns, and overall employee experience.
• Communicate workforce-related information to staffing partners as needed.
• Assist supervisors in following up on training completion and Skills Observation Job Training (SOJT) documentation.

Operational Support

• Notify appropriate departments regarding inbound or outbound truck activity as required.
• Support special projects and workforce administration activities as assigned.

QUALIFICATIONS

Education and Experience

• High school diploma or GED required.
• Associate degree in Human Resources, Business Administration, Operations, or a related field preferred.
• Three years of experience in manufacturing, workforce administration, scheduling, employee support, payroll support, Human Resources coordination, or a related field preferred.
• Experience working in a manufacturing or industrial environment preferred.
• Experience using timekeeping, payroll, HRIS, or workforce management systems preferred.

Knowledge, Skills, and Abilities

• Strong customer service orientation and interpersonal skills.
• Ability to communicate effectively with employees, supervisors, and cross-functional partners.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to exercise sound judgment and determine appropriate escalation paths for employee concerns.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.
• Ability to learn and utilize workforce management, payroll, and employee self-service systems.
• Working knowledge of attendance, payroll, benefits, and workforce administration processes preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• Ability to sit, stand, and walk for extended periods throughout the workday.
• Frequent use of computers, telephones, and standard office equipment.
• Ability to occasionally lift, carry, push, or pull up to 20 pounds.
• Ability to move throughout the facility to support employees, supervisors, and operational activities.
• Work is performed in both office and manufacturing environments.
• Regular exposure to manufacturing operations, including varying temperatures, noise levels, moving equipment, and production activity.
• Required use of personal protective equipment (PPE) when entering designated production areas.
• Supports employees on an assigned shift schedule aligned with operational requirements, which may include evenings, nights, weekends, holidays, or alternative schedules.
• Serves as the primary workforce support resource during assigned shift hours, including periods when Human Resources personnel may not be onsite.
• No travel required.