Retail

SUMMARY OF JOB: The Retail Clerk is the face of Country Cookie. Your job is probably one of the most important. You have the responsibility of keeping a full case, welcoming customers in our store, answering the phone and taking orders, providing stellar customer service as well a keeping a tidy work area. To accomplish these tasks, this position works closely with the Operations Manager, Store Manager, Baker, and the Customer.

REPORTS TO: Store Manager

CLASSIFICATION: Non-Management

WAGE: Hourly Non-Exempt

SUPERVISES: N/A

DAILY DUTIES

• Ensures that all activities conform to Country Cookie policies and procedures.
• Communicate effectively and appropriately with all staff members.
• React to change productively and handle other tasks as assigned and remains flexible in daily routine.
• Support the mission statement of Country Cookie.
• Give fast, friendly customer service.
• Check in vendors by verifying that all items on the delivery ticket are received and order is put away by end of shift.
• Sweep & Mop floors.
• Clean restrooms.
• Attend store team meetings.
• Finalize daily shift paperwork.
• Empty trash containers inside and outside of the store.
• Adhere to and perform duties as defined in the Dough Mixer Job description if applicable.
• Other duties as assigned by the Operations Manager or Store Manager.

WORK ACTIVITIES

• Check production board for current orders and fill them.
• Prepare hand doughs to keep the secondary case full.
• Operate the ovens and Mixer and keep them clean.
• Use a variety of kitchen tools, including but not limited to; electric mixers, pans, rolling pins, and cutting tools.
• Always keep work area neat and tidy.
• Ensure that there are decorated cookies in the case.

GENERAL ACTIVITIES

• Operate the Cash Register and proper cash transactions.
• Get information from production schedules and recipes.
• Handle and move ingredients, tools, and cooking pans.
• Provide baked cookies as needed to ensure a full display case.
• Answer telephones and take orders.
• Provide Exceptional Customer Service
• Report any ingredient inventories that are running low in the communications log.
• Cleaning up your specified work area; wiping down work surfaces, sweeping the area and taking out the trash at the end of your shift.
• Properly filling out the Daily Production Batch Sheets
• Working your scheduled hours
• Be active on our social medias and current with trends.

Requirements

PHYSICAL REQUIREMENTS OF THE POSITION

• Requires prolonged standing.
• Requires physical exertion to manually move, lift over 50 lbs., carry, pull, or push heavy objects or materials.
• Occasional stooping, bending, reaching, and climbing ladders or step stools.
• May require some travel.