About The Role

As a Senior Manager, IT Infrastructure - Technology Services, you will lead and coordinate infrastructure, end user services, service desk, endpoint management, and identity and access management teams across Canada, the United States, and Ireland. Your goal will be to deliver secure, reliable, and scalable technology services that support business operations while ensuring alignment with enterprise architecture, security standards, and organizational priorities. Your success will come from driving operational excellence, fostering collaboration across regions, and delivering consistent employee technology experience through standardized processes, governance, and service delivery models.

What We Offer

Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs.
Paid Vacation – Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities

Lead and develop End User Services, Service Desk, Endpoint Management, and Identity and Access Management teams across Canada, the United States, and Ireland, ensuring alignment with corporate standards, business priorities, and cybersecurity requirements
Establish and maintain enterprise technology standards, governance frameworks, and operational processes that enable secure, scalable, and consistent infrastructure and support services
Oversee the delivery and continual improvement of core infrastructure services, including telecommunications, wireless technologies, collaboration tools, and end-user computing environments
Lead the implementation, support, and optimization of physical security technologies, including access control, door security, and surveillance systems across multiple locations
Provide strategic direction for IT Service Desk operations, enhancing service quality, issue resolution, and overall employee technology experience
Direct endpoint management capabilities, including software deployment, operating system patching, device lifecycle management, compliance initiatives, and vulnerability management practices
Partner with Cyber Security teams to strengthen infrastructure security, reduce risk, and ensure compliance with corporate policies, industry standards, and regulatory obligations
Establish operational metrics and reporting that measure service performance, system reliability, user satisfaction, and technology outcomes while providing insights to business and IT leadership
Manage vendor relationships, budgets, resources, technology investments, and strategic initiatives while contributing to the development and execution of enterprise IT strategies

Your Skills

Strong knowledge of End User Services, Endpoint Management, Active Directory, Identity and Access Management, and vulnerability management within a complex enterprise environment
Experience with IT service management frameworks and tools, including ServiceNow, along with a solid understanding of service level agreements and service delivery best practices
Knowledge of physical security technologies, including access control systems, door security platforms, and surveillance camera systems supporting multi-site operations
Strong leadership, people management, and relationship-building skills with the ability to lead high-performing teams across diverse geographies
Strong analytical, problem-solving, and decision-making capabilities with the ability to prioritize effectively in a fast-paced environment
Excellent communication and stakeholder management skills with the ability to present technical concepts in business-friendly language

Your Experience

University degree in Computer Science, Information Technology, Information Systems, Engineering, or a related discipline
Minimum of 10 years of progressive experience in information technology, including at least 5 years in a leadership capacity
Experience leading enterprise infrastructure, end-user computing, identity and access management, cybersecurity, and global service delivery functions

The expected salary range for this position is $114,943 - $183,909. Placement within the range will be based on relevant experience, qualifications and skills.

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience

Job Requirements - Education