About The Role

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Membership Coordinator/Assistant , you’re not just providing support to department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Some of the essential duties will include

Maintain and data entry into Microsoft Word, and Excel, Goldmine and Abacus. Knowledge of OnQ preferred. Prepares and types correspondence, reports, marketing pieces, direct mail, contracts, and internal forms.
Copy and distributes internal/external letters, forms, bookings, contracts, schedules and mail.
Opens incoming mail, dates stamps and distributes accordingly. Sends outgoing mail, both interoffice and outside of the hotel. Routes mail, faxes and other printed matter.
Orders and maintains office supplies and equipment. Maintains files and equipment in an orderly and professional manner.
Prepare and process purchase orders and check requests.
Uses the property’s email system and maintains their email box, as is policy. Additionally, this position may or may not have access and/or control over the email box of their supervisor(s).
Appropriate business use of telephone and voice mail system answering phones, taking messages using professionalism and proper etiquette.
Greets internal and external guests in a friendly and professional manner. Announces visitors and/or handles requests, as appropriate.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Maintenance of filing system in accordance with the Record Retention policy.
Preparation of special reports or projects, as requested.
Attend all required meetings.
Knowledge of and compliance with all Emergency procedures. Reports unsafe conditions, as appropriate.
Maintain a professional and friendly relationship with other departments, team members and guests.
Maintains work area in a neat and orderly fashion.
Other duties as assigned by management.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.