About The Role

What you'll be doing
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Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
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Building and executing account plans for top accounts, tied to each customer's actual business goals.
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Running QBRs in both English and French to reinforce value and deepen the relationship.
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Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
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Owning renewal conversations end to end, including negotiation, in close partnership with Sales.
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Identifying and driving expansion opportunities alongside Sales.
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Generating referenceable customer wins: case studies, testimonials, referrals.
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Representing the voice of the customer internally to shape product and CS decisions.
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Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.
What you should bring
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5+ years in customer success, account management, or strategic consulting, ideally in SaaS or a technical hiring platform.
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Bilingual English/French at a business and executive level. You'll be running QBRs and negotiating renewals in French.
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Proven experience managing executive relationships with a consultative, solution-oriented approach.
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Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
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Comfort analyzing usage and business data to turn it into action, not just reporting.
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Daily, hands-on use of AI tools in your current workflow. You should be able to speak to specific ways you use them, not just that you do.