About The Role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Event Service Manager is responsible for directing event efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

Responsibilities

Administration / General

Update and maintain details on Banquet Event Orders
Follow through on all deposits as outlined in the contract
Coordinate parking requests and bus drop off
Obtain pricing and secure items for groups from outside vendors
After receiving invoices, input purchase order information for payment to vendors
Close out files for Accounting

Event Management

Work with all operating areas to develop staffing schedules
Coordinate load in, production and event time lines with client, operations and external vendors
Develop custom creative events as needed
Coordinate with Kitchen Operations changes in menu selections and/or quantities
Work with Sales Managers and assist with site visits and tastings
Serve as point during events for internal and client communication
Communicate with all operating areas the expectations for the event
Coordinate all talent rider information (technical and food & beverage)

Qualifications

Training Standards

Adhering to Company training standards
Proficient in Microsoft Office and Amadeus/Delphi
Ensures all company and established (event) O.P.’s

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

College coursework preferred, High School Diploma or Equivalent
Minimum 5 Years Event Management Experience
Proficiency Communicating (speaking, reading, writing) in English
Proficient in Word, Excel, PowerPoint and Delphi
Communication
Organization
Detail Oriented
Self-Motivated
Positive Attitude

Physical Requirements

Ability to move throughout the restaurant, LIVE and retail store and LIVE venue (standing, walking, kneeling, bending) for extended periods of time.
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to work extended hours on day of show move objects up to 50 pounds

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA),it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).