About The Role

Jira Service Management Engineer (Sales & Marketing)

Position Summary

We are looking for an experienced Jira Service Management Engineer to support the implementation and configuration of JSM solutions for the Sales & Marketing organization .

The role will work closely with business stakeholders to understand their requirements, design appropriate Jira/JSM solutions, and configure the platform to support business processes and service management needs.

Responsibilities

Engage with Sales & Marketing stakeholders to understand business requirements.
Analyze existing processes and translate requirements into Jira/JSM solutions.
Configure Jira Service Management projects, workflows, request types, forms, queues, SLAs, and portals .
Develop and maintain Jira automation to streamline business processes.
Configure permissions, roles, notifications, screens, and issue types.
Build and optimize JSM service request workflows based on business requirements.
Perform testing and support UAT and production deployments.
Troubleshoot Jira/JSM configuration and workflow issues.
Maintain technical and functional documentation.
Recommend improvements and Jira/JSM best practices to stakeholders.
Collaborate with other Jira, ITSM, and technology teams when required.
Provide ongoing support and enhancements to the Sales & Marketing JSM environment.

Required Experience

4–7+ years of experience working with Jira/Jira Service Management .
Strong hands-on experience in JSM configuration and administration .
Good knowledge of Jira workflows, schemes, issue types, screens, permissions, and notifications.
Strong experience with JSM request types, forms, queues, SLAs, portals, and automation .
Experience gathering requirements directly from business stakeholders.
Ability to convert business requirements into technical Jira/JSM configurations.
Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder management skills.
Experience working in Agile environments.

Good to Have

Experience with JSM Assets .
Knowledge of Jira REST APIs and third-party integrations.
Atlassian/Jira certifications.
Experience supporting Sales, Marketing, or other business-facing service management functions.
Previous experience in a consulting or client-facing role.

Candidate Profile

The ideal candidate should be a hands-on JSM specialist who can independently work with business stakeholders , understand their requirements, and configure Jira Service Management accordingly.

The candidate should have a combination of strong technical JSM expertise, business understanding, and stakeholder-facing communication skills .