IT Business Analyst - Automotive

Position Information

• Title: IT Business Analyst – Automotive
• Department: Digital & Technology
• Location: Dubai
• Reporting To: Director of Digital & Technology – Automotive & Logistics
• Experience: Minimum 7 years in an automotive dealership IT / BA role, with

mandatory hands-on After-Sales (Service & Spare Parts) system experience

• Languages: English required; Arabic advantageous

Role Purpose

• The IT Business Analyst (Automotive) acts as the bridge between automotive operations and
• technology delivery.
• This role ensures that dealership business processes— across Service, Spare Parts and
• Operations—are clearly defined, audit-ready, and aligned with industry best practices, while
• being scalable across current and future markets.
• The role plays a critical part in the ERPNext/DMS implementation, and guiding the business
• toward standardized, efficient, and technology-enabled dealership operations.

Key Responsibilities

1 - Business Requirements & Process Excellence

• Lead the end-to-end definition, documentation, and validation of business

requirements for ERPNext/DMS and future digital initiatives.

• Map and optimize end-to-end dealership processes with a primary focus on

After-Sales (Service, Workshop & Spare Parts).

• Conduct current vs future state and gap analyses to drive process improvement.
• Identify inefficiencies and propose pragmatic, industry-aligned improvements.

2 - Automotive Domain Leadership

• Act as Subject Matter Expert for automotive dealership operations.
• Ensure ERP and DMS system designs reflect real-world dealership practices, not

theoretical workflows.

• Challenge business assumptions and requirements where misaligned with best

• practices or scalability.• Actively guide ERPNext/DMS configuration decisions based on dealership standards.
• 3 - Audit, Governance & Compliance

• Ensure business processes and system requirements are fully documented and

audit-ready.

• Support Internal Audit reviews and remediation efforts.
• Embed governance, control, and traceability into business and system processes.

4 - IT–Business Engagement

• Serve as the primary interface between business stakeholders and IT teams.
• Translate complex business needs into clear, actionable functional specifications.
• Facilitate workshops, requirement-gathering sessions, and validation meetings.
• Act as a trusted advisor to business leaders on process and system design.

5 - Solution Delivery Support

• Work closely with ERPNext/DMS implementation and integration partners.
• Maintain functional design documents, process maps, and specifications.
• Coordinate with development, integration, and testing teams to ensure requirements

• are delivered as intended.
• 6 - Continuous Improvement & Digital Roadmap

• Identify opportunities for automation, standardization, and digital enablement.
• Promote consistent processes across branches and markets.
• Contribute to the automotive digital roadmap with a strong process and governance

lens.

Qualifications & Experience

• Minimum 7 years as an IT Business Analyst within an automotive dealership

environment.

• Mandatory: Direct, hands-on experience in After-Sales (Service, Workshop & Spare

• Parts) operations, including process design and systems support for warranty, job
• cards, technician scheduling, parts inventory, and customer service workflows. This
• is a specific gap the role is intended to close and candidates without demonstrable
• After-Sales exposure will not be considered.

• Strong understanding of Dealer Management Systems (DMS) and ERP platforms.
• Proven experience in end-to-end process mapping and optimization.
• Experience supporting multi-branch or multi-market dealership operations.• Strong analytical, documentation, and stakeholder management skills.

Soft Skills & Competencies

• Structured, analytical thinker with strong attention to detail.
• Confident communicator capable of influencing senior stakeholders.
• Comfortable operating in fast-paced, changing environments.
• High integrity, strong governance mindset, and audit awareness.

Why This Role Matters

• This role is central to ensuring that our automotive digital platforms are built on proven
• dealership industry standards, not adapted ad-hoc processes.
• By combining deep automotive domain expertise with disciplined business analysis, the IT

Business Analyst ensures that ERPNext/DMS and future systems are

• operationally realistic,
• audit-compliant,
• scalable across markets, and
• aligned with long-term digital transformation goals.