About The Role

Job Summary

Responsible for the overall maintenance, appearance, and operational condition of the residential community, including resident service requests, emergency response, apartment turnovers, preventive maintenance programs, and supervision of maintenance personnel and vendors.

Essential Job Duties

Enforce all building rules approved by the employer.
Report all tenant, shareholder, and unit owners complaints to the manager, if said complaint cannot be handled within the Superintendent’s work schedule or duties.
Responsible for the section, review and audit work of all outside contractors at the assigned property. Provide reports to management.
Conducts inspections of units, with punch sheet, prior to move-ins and post move-outs to determine condition of space. Coordinates any repairs necessary to make units available for lease. Post inspection and repairs, determines and coordinates the distribution of any security deposits funds due to prior tenants.
Shows units to prospective tenants, as needed.
Responsible for coordinating all moves in or out of the property.
Coordinates the purchase of any necessary tools, supplies and equipment to efficiently service and maintain the property and common areas
May perform minor maintenance of common areas and appurtenant structures and fitting, limited to nonstructural work to be performed in a manner and to an extent consistent with safety.
May perform minor maintenance and repair of doors, gates, fences, locks and associated hardware.
May performs general electrical, boiler room, and plumbing maintenance and repairs.
May assist with the preparation of leases and amendments.
Oversee day-to-day maintenance operations for occupied residential buildings and common areas.
Ensure timely completion of resident service requests and monitor resident satisfaction with maintenance services.
Coordinate and supervise apartment turnover and make-ready activities, including inspections, repairs, cleaning, painting, and vendor scheduling.
Respond to after-hours emergencies including water leaks, loss of essential services, fire alarms, and other resident-impacting incidents.
Monitor building cleanliness, curb appeal, waste management operations, and common area conditions.
Ensure compliance with local housing codes, health regulations, and property maintenance requirements.
Coordinate resident access for maintenance work and capital improvement projects.
Maintain inventory of maintenance supplies, equipment, and parts.

Skills, Education and Experience

High School diploma or General Education Degree (GED)
Minimum 3 years previous facilities management experience
Participation in recognized professional association (e.g. IFMA)
Certified in Facilities Management and IFMA designation as Certified Facility Manager, a plus
Strong oral and written communication skills
Ability to handle multiple projects and make decisions
Experience working directly with residents and resolving maintenance-related concerns.
Knowledge of computers
Black Seal Boiler License preferred where applicable.
HVAC, electrical, plumbing, or other trade certifications preferred.
May perform other duties as assigned
Preferred Qualification: Bilingual English/Spanish communication skills strongly preferred due to regular interaction with residents, prospective residents, vendors, and community stakeholders.