About The Role

Job Summary

The Supervisor, IT provides day-to-day leadership and direction to a technical team supporting enterprise systems, applications, or services. This role helps ensure operational stability, maintains service levels, and supports team development. The Supervisor, IT coordinates work assignments, monitors performance, and promotes collaboration to deliver reliable, customer-focused information technology support and solutions.

Essential Functions

Oversees daily team operations and helps ensure the timely resolution of incidents, requests, and project assignments.
Monitors workload, prioritizes tasks, and allocates resources to meet performance expectations.
Coaches and mentors team members to strengthen technical and professional capabilities.
Ensures adherence to information technology policies, procedures, and service management standards.
Collaborates with peers and stakeholders to support cross-functional initiatives and continuous improvement.
Tracks and reports team metrics related to productivity, quality, and service delivery.
Performs other duties as assigned.
Maintains regular and reliable attendance.
Complies with all policies and standards.

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or a related field; or the equivalent required
3-5 years of experience in information technology operations, engineering, systems support, or a related field required

Preferred Qualifications

Deep expertise in Windows Server administration (2008-2025), including Active Directory, DNS, DHCP, Group Policy, and certificate services, preferred
Knowledge of patching and vulnerability remediation for critical infrastructure, including domain controllers and privileged systems, preferred
Familiarity with cloud-hybrid environments, such as GCP, Azure AD, Entra ID, preferred
Understanding of network fundamentals as they relate to server services, preferred
Experience supervising technical teams, including workload prioritization, coaching, and performance management, preferred
Ability to enforce Tier 0 operational discipline, ensuring privileged systems follow strict change-control and

security baselines, preferred

Strong decision-making skills, especially in high-impact or incident-response situations, preferred
Capability to translate complex technical issues into clear business impacts for leadership, preferred
Experience developing SOPs, runbooks, and operational standards for server environments, preferred
Skill in coordinating cross-functional teams, such as networking, security, application owners, and compliance, preferred
Ability to manage vendor relationships for support escalations and engagement, preferred
Knowledge of incident response processes, including root-cause analysis and post-mortem documentation, preferred
Excellent communication skills, both written and verbal, for interacting with executives and technical staff, preferred
High attention to detail, particularly when overseeing changes to Tier 0 systems, preferred

Knowledge, Skills and Abilities

Strong leadership and people management skills with an emphasis on coaching and development.
Solid technical knowledge of information technology operations, systems, or applications.
Effective communication and collaboration skills across teams and organizational levels.
Ability to manage competing priorities and meet deadlines in a dynamic environment.
Strong commitment to operational performance and customer satisfaction.