Client Support Specialist with French & English

Handle customer inquiries independently or in collaboration with other departments until resolution is achieved.

Communication with clients is exclusively in writing across the following two activities

Customer Relations activities

• Respond to inquiries and complaints from French and international clients who seek assistance with the day-to-day management of their contracts on a variety of topics, such as customer tools, accounting, claims & recovery, and billing.

Technical Support activities

Qualify and respond to client requests for support in deploying "connectivity" solutions (API, etc.) or for technical support. This activity is carried out in close collaboration with sales engineers.

Skills

• Strong written communication skills in French and English
• Strong analytical skills
• Sense of initiative and excellent time- and self-management
• Flexible way of working and willingness to operate within a team
• Stress-resistance and professional relationship with clients
• Service- and solution oriented
• Process driven and excellent professional organization
• Transparent working method
• Fast Knowledge Transfer and Steep Learning curve
• Good knowledge of Project Management fundamentals

Languages

• Fluent in English (CEFR – Level C1)
• Fluent in French (C1)

IT

• Computer and internet affinity and good technical understanding
• Ease regarding the work with varying software, applications and systems different from product to product.
• Professional Microsoft Office skills, esp. MS Excel and MS Word. Power BI is a plus.

Education

• Bachelor’s degree in business or another relevant field

Experience

• 2 years of experience in Customer Relations

Experience in insurance, banking or services business is a plus

What’s in it for you

• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;