About The Role

Position Statement

HAFS is Hilton’s shared-services organisation for accounting and finance. Its service-delivery model includes Hilton centralised offices in the UK and USA, supported by shared services centres in India operated by a world-class business process outsourcing partner.

The role is responsible for producing trusted performance reporting, KPI analysis and actionable insights that help HAFS leaders understand service delivery, identify improvement opportunities and support a consistent customer-focused experience across assigned functional areas.

The Senior Analyst, HAFS Performance Governance, will be responsible for assigned day-to-day activities within the HAFS Performance Governance function. The role will provide metric and KPI reporting, data analytics and insight to support a customer promise-led delivery model.

Position Summary

Under the direction and guidance of the Manager, HAFS Performance Governance, the post holder will play a key role in executing HAFS’s metric reporting and analytics strategy to support delivery against business requirements. They will help provide a seamless, efficient and customer-focused experience that maximises output without compromising service quality. The post holder will assume day-to-day responsibility for delivering performance metric and KPI reporting and analytics for assigned HAFS functional areas. This will require meticulous attention to detail, the ability to interpret key business drivers within a shared services environment and a strong background in data analytics.

Success in the role will depend on the ability to collaborate and build strong relationships with business partners at various organisational levels, both internally and with external stakeholders. The post holder will need awareness of relevant projects, the ability to manage multiple tasks and the discipline to deliver against deadlines. They will contribute to a strong customer-focused ethos while supporting data integrity and the delivery of reliable, actionable performance analytics.

Key outcomes for the role include accurate and timely performance reporting, clear interpretation of KPI trends, reliable data inputs for decision-making and practical insight that helps HAFS functional leaders monitor service delivery and identify opportunities for improvement.

Direct Reports

None

Specific Job Knowledge, Skills and Abilities

Proven ability to work using own initiative whilst thriving in a fast-paced environment, being able to handle multiple demands and appropriately prioritise responsibilities.
Commitment to customer service with the ability to build, manage and maintain relationships with business partners across the organisation, always projecting a hospitable service atmosphere.
Strong problem-solving skills, including the ability to effectively address any issue in collaboration with others.
Good project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
Excellent communication skills in both written and spoken English.
Strong numeracy and analytical skills with some understanding of finance and accounting environments.
Proficiency in MS Office products, especially Excel; ability to quickly learn new programmes or features when required.
Proficiency in business intelligence/analytics software, particularly Microsoft Power BI.

Preferred Qualifications

Previous experience working within a Shared Services, Centre of Excellence or Business Process Outsourcing environment.
Hospitality industry experience.
Experience applying AI in a business intelligence or analytics context.
Experience with Microsoft Power Platform tools, such as Power Apps and Power Automate.
Proficiency with relational databases and SQL.