About The Role

Scope

We are seeking an experienced ServiceNow Technical Lead with strong expertise in ITSM implementations, platform development, integrations, and AI-driven ServiceNow capabilities .
The ideal candidate will lead end-to-end ServiceNow initiatives, provide technical leadership, mentor team members, and collaborate with stakeholders to deliver scalable and business-aligned solutions.

What You'll do

Lead end-to-end ServiceNow implementations, enhancements, and platform solutions with a strong focus on ITSM.
Design, develop, and support ServiceNow applications, workflows, and customizations following platform best practices.
Implement and maintain CMDB, Discovery, Hardware Asset Management (HAM), Software Asset Management (SAM), and HR Service Delivery (HRSD) solutions.
Develop and support integrations using REST APIs, SOAP Web Services, Integration Hub, and related technologies.
Utilize Postman, JSON/XML, API testing, troubleshooting, and validation techniques to ensure successful integration delivery.
Identify and implement AI-driven use cases utilizing Now Assist, AI Agents, and Virtual Agent capabilities.
Configure and enhance Employee Center Portal, including user experience, content management, search optimization, and portal improvements.
Manage data integrations using Data Sources, Import Sets, and Transform Maps; develop reports and dashboards to support business needs.
Analyze business requirements and translate them into scalable technical solutions aligned with ServiceNow best practices.
Troubleshoot complex platform and integration issues, perform root cause analysis, and drive resolution.
Conduct code reviews, establish development standards, and ensure quality, maintainable, and upgrade-friendly solutions.
Mentor developers, conduct knowledge-sharing sessions, and support team capability development.
Collaborate with architects, product owners, business stakeholders, and cross-functional teams to deliver successful outcomes.
Stay current with ServiceNow platform innovations, particularly AI, automation, and emerging technologies.

What we are looking for

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
10+ years of overall IT experience with 7+ years of hands-on experience in ServiceNow development, administration, and implementation.
Strong expertise in ServiceNow platform development and ITSM implementation.
Hands-on experience with REST APIs, SOAP Web Services, Integration Hub, and third-party integrations.
Experience working with CMDB, Discovery, HAM, SAM, and HRSD modules.
Knowledge of Now Assist, AI Agents, Virtual Agent, and Employee Center.
Strong experience with Data Sources, Import Sets, Transform Maps, Reports, and Dashboards.
Excellent problem-solving, communication, stakeholder management, and leadership skills.
Proven experience mentoring technical teams and driving best practices.

Mandatory Certifications

ServiceNow Certified System Administrator (CSA)
Certified Implementation Specialist – ITSM (CIS-ITSM)

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.