About The Role

Under direct supervision, responsible for providing office support in a clinical office to ensure patient satisfaction.

Performs all front office duties, checking in patients, ensuring completion of all necessary forms for registration, collecting copays, assisting patients when needed, and answering phones.
Creates and verifies full patient registration upon patient arrival.
Communicates with Benefit Coordinators if new insurance is obtained.
Communicates with providers as needed regarding patient's arrival, needs or requests.
Prepares charts, obtains medical record requests and makes phone calls to request medical records from outside providers.
Creates new and follow up appointments as needed for patients and obtains referrals and authorization for visits and testing when necessary.
Schedules patient appointments and follows up on missed appointments by telephone or mail.
Monitors the flow of patients, including placing patients into rooms as needed and keeping patients and families informed of waiting times.
Performs all other duties as assigned.
Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
Proficient computer skills using Microsoft Office and database programs.
Excellent communication skills, verbal and written.