Experienced Service Delivery Manager

We are looking for an Experienced Service Delivery Manager to join Business Technology Services at Stora Enso starting as soon as possible.

You will be joining Data & Network Services Tower Team focusing on Unified Communication and Telecommunication in general.

This position is open to both internal and external candidates and is offered for a fixed term of one year . For internal candidates, it can also be considered as a job rotation opportunity.

You will be located in Ostrava and report to Head of Data & Network Services.

Purpose

Service Delivery Manager for IT Telecommunication Services ensures that all related services are delivered efficiently, securely, and in compliance with organizational and regulatory requirements.

The role bridges operational execution with governance and architecture, IT Telecommunication Services management function consistently supports business needs and strategic goals.

Services examples

• Hosting services
• Networking services
• Mobile Voices services & Mobile Data services
• Fixed Voice & Data Services
• Satellite data and Voice services
• SMS and messaging services
• Contact-center services
• Video broadcasting and event delivery ecosystem

Your responsibilities

• This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives.
• Oversees the daily delivery of IT Telecommunication Services and ensures compliance with service contracts. This role focuses on maintaining high service quality, optimizing delivery processes, and aligning service offerings with business objectives.
• Acting as a Subject Matter Expert (SME) within IT Telecommunication domain, the role provides support and consultancy for telephony and mobile data inquiries through direct consultations and participation in relevant projects.
• Drives Delivery of IT Services & Occasional Projects
• Stakeholder, customer management, vendor and resource management
• Process improvement and optimization, collaboration and knowledge sharing

What will you bring

• Good knowledge of IT Telecommunication (Hosting & Networking, Unified Communications) and related products
• Business driven mindset
• Strong verbal and written communication, Excellent interpersonal skills
• English B2+
• Strong stakeholder & vendor relationship management, analysis and interaction abilities
• Good inside into Data & Telecommunication
• Experience with IT governance
• Operational and strategic experience with ITIL (ServiceNow)

We offer

You will be part of our diverse working culture which supports you in exploring new perspectives and developing professionally. You will contribute to a more sustainable world, as sustainability and innovation are at the core of our strategy.

To keep you going safely, we support your physical and mental well-being.

• Career growth opportunities within an international organisation
• Access to modern technologies and digital tools
• Professional development opportunities
• Motivating additional benefits package
• Hybrid work options and flexible working hours
• Inspiring, sustainable, and innovation-driven work environment

Role specific opportunities

• modern office in Ostrava - we apply hybrid model, 2-3 days/week in the office
• 5 weeks of vacation per year
• lunch cards 160 CZK
• commuting allowance
• cafeteria
• pension insurance
• annual bonus
• fixed term contract

Join the Renewable Materials Company

The forest is at the heart of Stora Enso, and we believe that everything made from fossil-based materials today can be made from a tree tomorrow. We are the leading provider of renewable products in packaging, biomaterials, and wooden construction, and one of the largest private forest owners in the world. Stora Enso has approximately 19,000 employees.

This is your chance work at the intersection of sustainability, innovation, and profitability, contributing to digital solutions that deliver impactful business performance. Everyday.

Watch our film: Be part of a nature positive future

Read more about working at Stora Enso: Who we are - Careers | Stora Enso

How can you apply for this role?

Please submit your application through our recruitment tool. We review candidates on an ongoing basis, so we encourage you to apply as soon as possible, and no later than 16 September 2026.

Our recruitment process may include pre‑employment steps such as background checks, reference checks, health examinations, and a drug test.

If you have any questions, please do not hesitate to contact TA partner Lucie Staňková, lucie.stankova@storaenso.com .

Welcome to work in the renewable materials company!