Quality Manager

• United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.
• Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Equal Opportunities Statement - At United Infrastructure, we are committed to making every interaction a positive and inclusive experience. If there is anything we can do to support you, remove barriers, or make the process more accessible, please let us know — we want this to be the best possible experience for you.

The Quality Manager is responsible for overseeing all aspects of quality assurance and quality control across the Genesis Maintenance contract. The role will ensure United Infrastructure consistently meets its contractual obligations for both remote and site audits . The Quality Manager will be responsible for monthly reporting, communicating and monitoring corrective actions, and proactively working with our Operational Team and Supply Chain to support continuous improvement across planned preventative maintenance, and associated telecoms maintenance activities.

The ideal candidate will have strong telecommunications maintenance experience, proven quality management capability, excellent attention to detail, and the ability to work proactively with engineers, operational management, the supply chain, and our client. This role requires a methodical, evidence-led approach to auditing, issue resolution, education, performance improvement, and client-facing quality reporting.

Key Responsibilities

Quality Assurance & Audit Management

• Lead and manage the Quality Audit Team across the Genesis Maintenance contract.
• Ensure delivery of contractual quality obligations, including desktop audits, site audits, inspections, sampling, evidence checks, and audit reporting.
• Maintain a structured and risk-based audit programme aligned to contract requirements, client expectations, operational risk, and right first time performance.
• Ensure audit activity is completed accurately, consistently, and within agreed timescales.
• Monitor audit outcomes, identify trends, escalate systemic issues, and ensure corrective and preventive actions are tracked through to closure.

Audit Feedback, Education & Performance Improvement

• Ensure audit feedback is clearly communicated to internal teams, field engineers, management, supply chain partners, and external client stakeholders where required.
• Develop and deliver regular quality education sessions to support right first time delivery, evidence standards, workbook completion, and recurring failure themes.
• Implement focused auditing and targeted interventions where individuals, teams, or suppliers are not achieving expected right first time scores.
• Work proactively with engineers and supervisors to improve quality standards, address knowledge gaps, and reinforce consistent ways of working.

T eam Leadership

• Lead, support, and develop the audit team to ensure consistent standards, clear accountability, and effective workload management.
• Set clear expectations for audit quality, reporting accuracy, feedback quality, and professional communication.
• Promote a high-performance, collaborative, and continuous improvement culture within the QA function.
• Support capability development within the audit team through coaching, process briefings, calibration sessions, and performance reviews.

Client Management, Reporting & Governance

• Manage quality-related client queries, ensuring responses are accurate, timely, evidence-based, and aligned with contractual obligations.
• Produce monthly quality reports summarising audit volumes, right first time performance, failure themes, corrective actions, trends, risks, and improvement activity.
• Represent the QA department in monthly client and internal governance meetings, providing clear updates on quality performance and improvement plans.
• Ensure reporting supports operational decision-making, client assurance, and continuous improvement across the Genesis Maintenance contract.

R isk, Compliance & Continuous Improvement

• Ensure quality processes support compliance with contractual, regulatory, safety, environmental, and client-specific requirements.
• Identify quality risks, recurring defects, process gaps, and non-conformances, ensuring suitable corrective and preventive actions are implemented.
• Maintain accurate audit records, evidence, trackers, and reports to support transparency, audit readiness, and client assurance.
• Use audit data, trend analysis, and performance insight to drive improvements in service quality, field performance, and supply chain delivery.

Operational Collaboration

• Work collaboratively with operations, engineers, supervisors, management, supply chain partners, SHEQ, systems teams, and the client to resolve quality issues and improve delivery outcomes.
• Support process improvements relating to workbook quality, evidence standards, audit templates, system data, and field completion standards.
• Provide practical guidance to operational teams to improve quality, reduce rework, and support consistent right first time delivery.

Required Qualifications

• Previous experience in a Quality Manager, Quality Assurance Manager, Audit Manager, Field Quality Assurance Manager, or similar role.
• Demonstrable telecommunications maintenance experience, ideally within a critical infrastructure, mobile telecoms, field engineering, or managed services environment.
• Experience managing audit teams, audit programmes, site audits, desktop reviews, quality inspections, non-conformance management, and corrective action tracking.
• Strong understanding of quality management systems, right first time performance, audit governance, evidence standards, and continuous improvement principles.
• Knowledge of ISO 9001 principles, contract audit requirements, client assurance expectations, and telecoms maintenance delivery would be advantageous.

Required Skills & Competencies

• Strong quality assurance, audit management, and reporting capability.
• Methodical and organised approach, with excellent attention to detail.
• Ability to interpret audit findings, identify trends, and translate data into practical improvement actions.
• Confident communicator, able to provide clear feedback to engineers, managers, supply chain partners, and client stakeholders.
• Proactive mindset with the ability to challenge constructively and support operational improvement.
• Strong leadership skills with the ability to manage, coach, and develop an audit team.
• Ability to work collaboratively across operational, technical, SHEQ, commercial, supply chain, and client-facing teams.
• Proven telecoms experience and a strong understanding of field maintenance quality requirements, evidence standards, and right first time delivery.
• Strong written and verbal communication skills, including the ability to produce clear monthly quality reports and meeting updates.
• Experience using audit trackers, reporting dashboards, CAFM systems, or field management systems would be advantageous.

Join us at United Infrastructure and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.