About The Role

Overview/Summary

FNB's IT Field Services internship provides hands-on experience supporting end-user technology across branch, corporate, and operational environments. Interns gain exposure to frontline IT support through the Tech Bar, endpoint device deployments, asset management, ticket management, and in-person customer support activities.

Working alongside experienced IT Field Services professionals, interns will help support device refresh initiatives, new hire onboarding, hardware inventory management, and walk-up technical support. The internship is designed to develop foundational technical support, customer service, documentation, and problem-solving skills while providing insight into how enterprise technology services enable employees across the organization.

This role serves as a pathway into entry-level IT support and infrastructure careers by providing practical experience with IT service management processes, endpoint technologies, asset governance, and customer-focused service delivery.

Internship Duties and Responsibilities

Assist with deployment, configuration, and setup of laptops, monitors, peripherals, and mobile devices for new hires, refresh programs, and office moves.
Provide first-level technical support through the Tech Bar and field support activities by assisting users with common hardware, software, and peripheral issues.
Support IT asset management activities by updating inventory records, tracking equipment assignments, assisting with asset collection efforts, and maintaining accurate documentation.
Update and maintain service requests, incident tickets, deployment records, and related documentation within the IT service management platform to support operational reporting and compliance requirements.
Assist with conference room and meeting technology support, including basic troubleshooting of audiovisual and collaboration tools.
Participate in process improvement initiatives, documentation updates, knowledge base maintenance, and other operational projects that enhance service delivery and user experience.
Participate and attend FNB related events/trainings that are scheduled for all Summer Interns

Learning Objectives

Our internship programs are designed to ensure you gain valuable skills in your field of study while providing networking opportunities with professionals throughout the organization.

Over the course of the internship period you will

Gain hands-on experience Develop a foundational understanding of enterprise IT support operations, including endpoint deployment, incident management, service requests, inventory management, and customer support practices.
using IT service management and asset management tools while learning the importance of accurate documentation, compliance, and data stewardship.
Strengthen technical troubleshooting, communication, customer service, and problem-solving skills through direct interaction with employees and participation in day-to-day IT support activities.
Learn how frontline technology support contributes to business productivity, risk management, operational efficiency, and overall employee experience.

Position Title: Intern

Business Unit: Multiple

Reports To: Varies Based on Assignment

Position Overview

As an intern at F.N.B., you have the opportunity to experience daily what you learned in your finance or economics classes, see how banks work satisfying the needs of businesses and consumers, enhance leadership skills working with high-performing executives, learn the skills that differentiates F.N.B in the marketplace, understand interest rates and other key financial drivers, acquire credit skills key to portfolio health and learn complex regulatory compliance issues and more. Possible positions include key support areas such as Finance, Marketing, HR, Project Mgmt. and Accounting.

Primary Responsibilities

Learn aggressively: Be open to new ideas and concepts, ask questions and be intellectually curious. Opportunities are based on assigned department, possible examples include organizational structures, business etiquette, interpersonal/conflict resolution/sales/negotiation skills, industry information, products and services and functional responsibilities for various Bank departments.

Analyze: Improve the quality of decision making by doing appropriate and thorough analysis. Potential examples are based on the department assigned but can include pricing decisions, financial analysis, qualitative analysis, credit risk mitigation, identifying borrowing needs, project timelines and marketing plans.

Communicate well: Deliver information in a clear, logical and effective manner. Convey information both in writing and orally. Flex style to effectively communicate in one-on-one, small group and large-group settings. Possible examples include business meetings, sales calls, training sessions, email communication and conference calls.

Display Teamwork: Work well with others to achieve group goals. Willing to leverage the experiences of members to generate improved results and maximum performance. Lead and follow with effectiveness. Willing to voice dissent and ask difficult questions. Listen, to learn. Examples include department or Intern projects.

Get Results: Be accountable, responsible for the output of one's effort. Willing to manage risk while pursuing innovative solutions or techniques. Flexible to change course to improve outcomes and results. Understand the criticalness of quality-output. Meet deadlines, getting things done on time and under budget. Possible examples will be numerous in virtually every department in the Bank.

Compliance/Integrity: Understand and follow all company policies and procedures. Meet all relevant legal and regulatory requirements. Complete required trainings and course work in a satisfactory manner and on time.

Complete project assignments in conjunction with rotations and work with appropriate oversight to complete. Learn to accomplish objectives by developing and prioritizing actions steps and establishing and communicating the work plan to the appropriate participants.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program. F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Education

High School or GED

Minimum Years Experience

0 Special Skills

Needs to be officially enrolled in an undergraduate bachelor program with a major in areas such as Finance, Accounting, Marketing or Information Technology

Special Licenses and Certificates

N/A

Physical Requirements

N/A

Equal Employment Opportunity (EEO)

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.