Administrative Assistant

• The Operations Administrator provides dedicated administrative, operational, and
• compliance support at site level to enable Site Managers to focus on strategic leadership,
• safety performance, client engagement, and operational excellence. This role is
• responsible for delivering accurate and timely reporting for multiple sites, managing
• employee rosters and hours inputs, coordinating hiring and onboarding activity, and
• supporting governance processes across the Amazon account. The Operations
• Administrator ensures the reliability, completeness, and consistency of site-level data, and
• strengthens compliance execution.

Administrative & Operational Support

• Manages all daily, weekly, and monthly site-level administrative tasks that support

the Site Manager and operational delivery.

• Coordinates roster updates, shift patterns, and attendance records to ensure

accuracy and alignment with contractual staffing requirements.

• Prepares standard operating documents, checklists, and compliance submissions

required for audits, SWOPs and monthly operating reviews.

• Maintains organized digital and physical records supporting safety, HR, operations,

training, and payroll compliance.

Hours Tracking, Payroll Input & Financial Accuracy

• Completes accurate Epay inputs including hours, PTO, shift changes, cross-site

support, and retro adjustments in line with ABM policy.

• Ensures correct Epay Sub usage and supports documentation for shift swaps,

additional shifts, and cross-support labor.

• Performs weekly validation of hours, rostered vs delivered hours, OT exceptions, and

correct labor code utilization.

• Supports preparation of site-level cost inputs for P&L review, flagging anomalies or

compliance variance risks to the Site Manager.

Recruitment, Onboarding & Talent Support

• Acts as the site-level liaison for Talent Acquisition, ensuring smooth candidate flow,

interview scheduling, offer processing, and Day 1 readiness.

• Supports early-stage onboarding including I-9 coordination, site orientation

preparation, badge activation, and uniform allocation.

• Tracks new hire progress through Day 7, Day 30, and Day 60 checkpoints to reduce

early attrition.

• Maintains applicant status logs, onboarding checklists, and supports site hiring

plans.

Compliance, Governance & Reporting

• Ensures timely and accurate completion of compliance deliverables including

• safety reporting, accident logs, LMS training records, roster reviews, and corrective
• actions.

• Prepares weekly/monthly data for Network Ops, BIT, Finance, Safety, and HR as

required.

• Supports SWOPs, Near Miss, Global Auditing Tool (GAT) audits and internal

governance reviews.

• Ensures adherence to contractual, legal, and policy requirements across all

operational and administrative workflows.

Communication & Coordination

• Serves as the administrative point of contact for Site Manager, ensuring smooth

coordination across ABM teams (TA, HR, Payroll, Finance, BIT).

• Provides clear, organized communication to frontline supervisors and shift leaders

regarding rosters, changes, and operational updates.

• Maintains strong relationships with site POC stakeholders during administrative

interactions while representing ABM professionalism and consistency.

Process Improvement

• Identifies opportunities to streamline administrative tasks through standardization,

templates, and process improvements.

• Supports the adoption of new systems, reporting tools, and governance frameworks

deployed by BIT, CI, or Network Operations.

• Provides feedback from site-level execution to central teams to refine tools and

• improve usability for the field.
• Other duties as assigned
• Job duties may be modified at any time to support operational needs, compliance
• requirements, or account-wide initiatives

• High school diploma or GED required; associate’s degree or administrative

certification preferred.

• Driver’s License preferred.
• Minimum 1–2 years of similar administrative or operational support experience;

experience in facilities management, logistics, distribution environments preferred.

• Strong proficiency in Microsoft Excel, Outlook, Teams, and data entry systems.
• Ability to interpret and accurately manage hours, payroll inputs, and staffing

schedules.

• Excellent verbal and written communication skills in English.
• Strong organizational skills and ability to manage multiple deadlines

simultaneously.

• High attention to detail with the ability to produce accurate, consistent reporting.
• Ability to work collaboratively with Site Managers, Shift Leads, HR, TA, and central

operations teams.

• Must be proactive, reliable, and capable of working with minimal supervision.
• Strong interpersonal skills and the ability to work effectively within a diverse

workforce