About The Role

Create an outstanding customer experience by embracing the Customer 1st strategy and inspire associates to deliver excellent customer service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, control all established quality assurance standards and expenses and properly schedule and staff technicians to meet the needs of the business. Monitor all functions, duties and activities for the department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Fulfill customers' prescription needs while concentrating on the accuracy of every prescription filled
Provide patient counseling and pharmaceutical care to customers
Ensure pharmacies comply with all local, state and federal laws (including HIPAA)
Maintain a professional image through personal appearance, conduct and attitude and the physical condition of the pharmacy. Adhere to pharmacy standards and enforce company dress standards
Achieve a thorough knowledge of the trade area, its customers and its competition
Create a positive pharmacy department image through strong service, friendliness and cooperativeness with customers, associates and outside vendors
Monitor stock replenishment, inventory levels, policies/procedures, record keeping, security, sanitation, scheduling, proper operation of all equipment, pricing, planograms, returns, budgets, reports to management, and product recalls per company policy
Maintain proper records, inventory and security on all scheduled drugs (i.e., controlled substances-narcotics)
Follow procedures for handling pharmacy products from authorized sources
Ensure all accuracy tools, including the accuracy scanner and 24-hour post dispensing audit report, are utilized appropriately
Establish/maintain all record keeping practices necessary for legal compliance, Kroger policies, accounting policies and other requested reports
Maintain a clean, neat work area, including work counters, shelves, floors and the customer counter to present a professional, sanitary, organized image to customers.
Ensure all product returns are handled in a timely fashion and per company policy
Maintain all equipment (e.g., computers, printers, accuracy scanners and cash registers) to ensure it remains in working condition
Maintain and organize all policy manuals, reference books, state laws and required equipment and verify that all staff is knowledgeable of their use
Maintain proper signage (e.g., store hours, counseling sign, services signs, pharmacists' photographs and names, and all other signs requested) in all areas necessary
Make a strong and continuous effort to broaden personal knowledge and pharmacy skills
Must be able to perform the essential job functions of this position with or without reasonable accommodation