Sr. Service Engineer- RA Mines

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Title: Sr. Service Engineer-Service

Location: Rampura Aghucha, HZL

• Experience: Minimum 10 years.
• Industry: Mining & Construction equipment, HEMM OEM.

Key Responsibilities / KRAs

1. Technical Troubleshooting & Maintenance

• Lead hydraulic and electrical troubleshooting of HEMM and mining equipment.
• Ensure timely breakdown resolution to minimize equipment downtime.

1. Failure Analysis & Continuous Improvement

• Analyze equipment failure data to identify trends and recurring issues.
• Conduct root cause analysis (RCA) and implement corrective and preventive actions.

1. Safety, Risk & Compliance

• Identify hazards and perform risk assessments as per site requirements.
• Ensure strict adherence to SOPs, SMPs, and OEM safety standards with zero tolerance for safety violations.

1. Team & Resource Management

• Lead and manage a workforce of approximately 50 personnel and 30 HEMM units.
• Allocate manpower and equipment efficiently to meet operational targets.

1. Customer & Stakeholder Coordination

• Act as the primary interface with the customer during critical and high-pressure situations.
• Ensure professional communication and timely reporting to management and client representatives.

Required Competencies

Technical Skills

• Strong knowledge of HEMM and mining equipment systems
• Hydraulic and electrical diagnostics
• Data analysis for equipment performance and failures

Behavioral & Leadership Skills

• Team leadership and people management
• Effective communication and coordination
• Decision-making under pressure
• Strong safety mindset and accountability for results

Abilities

• Identify and report risks proactively
• Evaluate alternatives and involve relevant stakeholders in decision-making
• Conduct performance reviews and implement corrective actions
• Clearly define roles, responsibilities, and expectations within the team

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