IT Systems Engineer

IT Systems Engineer

• ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
• As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
• As an IT Systems Engineer at ICON, you will contribute to our client services function, working collaboratively to deliver high-quality outcomes across our clinical programmes.

What You Will Do

Your role will involve delivering software development and engineering work to a high standard, working closely with your team and stakeholders.

Key responsibilities include

• Serve as the primary contact for user IT issues, addressing calls and emails.
• Analyze and resolve technical and operational problems while maintaining work logs in CRM tools and document all calls.
• Provide timely assistance to internal users and promote high customer service standards.
• Take ownership of user issues and ensure fast resolution.
• Support administrative computer-based applications.
• Develop solutions for recurring issues and contribute to the Knowledge bank.
• Supply statistical data for weekly Service Desk reports.

Your Profile

You will bring relevant software development and engineering experience, along with the following qualifications and skills.

Required qualifications and experience

• A bachelor's degree in a relevant discipline
• Experience in client services and operations or a related area
• Strong attention to detail and effective communication skills
• Willingness to travel as required (approximately 5%)

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

• Benefits may vary depending on role and location.
• Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

• ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here .
• Are you a current ICON Employee? Please click here to apply