About The Role

Job Summary

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities

Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
Proactively seek out information about each show to be able to provide accurate information to customers
Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
Ensure all communication, written or verbal is clear, concise, polite and informative
Provide ad-hoc support to show teams
Take ownership of queries from start to finish
Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills and Complimentary Skills

Basic skills in using and navigating Salesforce/Helpr/Outlook
Basic skills in using and navigating through different show websites
Basic skills in using and navigating through different registration tools and ticketing systems
Basic skills in using Microsoft Office applications
Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
Exhibits core comptencies based on Customer Support function
Keen attention to details
Strong verbal and written communication skills
Experience in back office support for emails and chat
Call Taking experience
Project Coordination
Stakeholder Management

About you

Bachelor's degree
Prior relevant training or related work experience
Able to follow set instructions and processes to complete work
Can perform tasks well without supervision and can apply skills on the job
Working knowledge and skills in event support or customer service
Proactive in seeking out information about each show to provide accurate information to customers
Ability to listen actively and identify customer needs
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives







 We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.