About The Role

Your role

How We Work

This is an onsite role based in Saudi Arabia. The candidate should be comfortable working in rotational shifts, weekends, and holidays as per business requirements. The role requires close coordination with the client’s Crew Scheduling team, hotel desk, ground transportation vendors, internal teams, and shift supervisors.

Role Responsibilities

Book hotel accommodations for flight attendants, pilots, ad-hoc crews, and other airline employees.
Handle last-minute emergency crew relocations in coordination with the supervisor on shift.
Work closely with the client’s Crew Scheduling team and other relevant departments to resolve operational requirements.
Communicate with hotels, transportation vendors, internal departments, and management to resolve issues quickly.
Accurately update all reservation details, approvals, agreements, and relevant information in TA Connections systems.
Source suitable hotel options when contracted hotels are unavailable or sold out.
Follow the approval process for any non-compliant hotel or transport options.
Support payments to hotel and transportation vendors as per system settings and contractual terms.
Maintain professional communication and a positive, can-do attitude.
Support account management, IT, billing, and other internal teams with data gathering and issue resolution.
Work on special projects and other duties as assigned.

Qualifications & Skills

High school diploma or GED Certificate is required; college education is preferred.
Fluency in English is required; Arabic language skills are an advantage.
Experience in hotel, travel, airline, or crew operations is highly preferred.
Customer service or call center experience is preferred.
Strong communication, writing, coordination, and negotiation skills.
Strong organizational and multitasking skills.
Good knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
Ability to work independently and as part of a team.
Willingness to work onsite in Saudi Arabia and follow client site protocols.
Valid work authorization for Saudi Arabia / transferable Iqama is preferred or required as per hiring guidelines.
What you'll be doing
Note : This role is open only to Saudi national candidates. Candidates currently on spouse visa, work visa, dependent visa, or any other supporting visa will not be considered.

About Corpay

Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally.

As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law.

Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions.

Learn more about Corpay: https://www.corpay.com

Transparency & Compliance

Equal Opportunity Employer

Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.

Use of Artificial Intelligence in Hiring

Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes.