About The Role

Office Location : London

The role

This role provides operational and strategic HR support across the UK business. You will take overall accountability for the effective delivery of the day-to-day HR service, partnering with managers, Partners and senior leaders to provide pragmatic, commercially focused advice and deliver people initiatives that support business priorities and a positive employee experience.

Alongside leading employee relations matters, you will contribute to organisational change, performance and talent management, workforce planning and the continuous improvement of HR services. You will maintain oversight of employee lifecycle activity completed by HR Operations and ensure priorities, actions and service expectations are clear, accurate and delivered on time.

Working closely with HR Operations and colleagues across Talent Development, Talent Acquisition and Total Rewards, you will ensure a consistent and joined-up approach, identify risks and workforce insights, and translate leadership decisions into effective operational delivery. This opportunity will suit a proactive, organised and resilient HR professional who combines sound judgement with strong stakeholder relationships and enjoys balancing a busy operational agenda with broader people priorities.

The team

You will be part of the wider EMEA HR function while taking ownership of HR delivery for the UK. The UK team works closely with HR Operations and specialist colleagues to provide a responsive, consistent and high-quality service to employees, managers, Partners and senior leaders.

What your day will look like

Providing subject matter expertise and oversight across employee lifecycle activity delivered by HR Operations, and support by providing appropriate advice to managers.
Leading employee relations matters and advising managers, Partners and senior leaders on performance, conduct, absence, wellbeing and other people issues.
Partnering with the business on performance and talent management, workforce planning, organisational change and people initiatives aligned with UK priorities.
Working with HR Operations, HRIS and Centres of Excellence to coordinate delivery, clarify responsibilities and embed consistent HR practices.
Using workforce data, case trends and stakeholder feedback to manage risk, brief senior leaders and improve HR policies, processes and employee experience.

What we are looking for

Substantial experience as an HR Manager, Senior HR Advisor or HR Business Partner with direct accountability for a broad operational HR remit, ideally in a global legal or professional services environment.
Proven ability to oversee day-to-day HR operations independently, balance competing priorities, ensure activity is completed by the appropriate HR teams and take issues through to a clear and timely resolution.
Strong employee relations and UK employment law knowledge, with experience identifying risk and applying policy pragmatically and consistently.
Strong experience working through a shared-service or matrix HR model, with the ability to coordinate delivery and influence colleagues.
Confidence working directly with senior leaders, with the judgement and credibility to advise, influence and challenge constructively.
Experience using HR systems, case management information and workforce data to monitor delivery, identify trends and support decisions.
A track record of improving HR processes, controls and employee experience while maintaining compliance and service quality.
Excellent written and verbal communication, organisation and attention to detail, together with a relevant HR qualification or equivalent professional experience.

Why Join

This role offers genuine ownership of a broad UK operational HR remit and regular access to senior decision-makers. You will have the autonomy to oversee the day-to-day service, advise managers on people matters and use operational insight to influence leadership decisions.

What we offer

A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our workforce at Fragomen, and we are fully committed to providing equal opportunities.

At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. The details of your benefits package will depend on the location you are hired in, but will include:

Competitive Salary: We offer salaries that reflect your skills and experience
Health and Wellbeing: A comprehensive employee assistance programme, gym discounts, Headspace membership and well-being platforms
Lifestyle and Savings: Discount platforms and family support benefits
Protection and Security Company pension scheme
Time Away from Work: a competitive annual leave allowance
Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable)
Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need

What to expect

Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodation or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs

Who we are

At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.

We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices ("RBP") prioritize Fragomen's social responsibility through a cohesive strategy covering five key focus areas: Corporate Social Responsibility, Culture and Inclusion, Sustainability, Well-Being and Pro Bono. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website – https://www.fragomen.com/about/responsible-business-practices.html .

Fragomen is committed to promoting equal opportunities for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.