About The Role

Provide services to both inpatient and outpatient clients as assigned. Collects specimens according to protocol, prepares specimens for the laboratory, and maintains accurate records of drawn specimens using established procedures for UCSF inpatient medical center floors. May be assigned to perform phlebotomy at all UCSF Health sites (Parnassus, Mt. Zion, joint UCSF health partnerships, Satellite Clinics, or at other off-site clinic sites, et al). Responsible for labeling and distributing appropriate containers to collect other specimens, giving instructions for complex tests, clerical duties, specimen processing duties, computer entry, and specimen preparation for transport to the main lab. Picks up specimens from blood draw areas and clinics and delivers them to the main laboratory. May be assigned to assist in Clinical Laboratory Phlebotomy or Processing sections as needed.

of time

Essential Function (Yes/No)

Key Responsibilities

5 Yes Task A: Patient and Staff Greeting / Reception

Patients and Staff should be greeted in a friendly, cheerful manner. The phlebotomist/central processor will

Acknowledge the Patient with a greeting
Introduce themself
Explain the expected Duration of the test to be performed
Explain test or procedure (blood draw, urine collection, etc.)
Thank the patient – if outpatient, thank them for choosing UCSF and allowing us to provide service to you today – if in-patient, also say “thank you” and for both patients, ask if there is anything else you can do for them

5 Yes Task B Processing Orders in the hospital (APeX) system and Lab informations system (when assigned in Phlebotomy).

Patient orders must be validated before collecting specimens.

For In-Patients, orders should be displayed in the handheld PDA devices or similar. The phlebotomist should check with the nurse before drawing blood to ensure orders are correct and verify if Lab to collect versus Nurse to collect. Collection labels are generated from the handheld devices after properly identifying the patient. For orders not displayed in the PDA devices, the nurse should provide an APeX requisition and APeX labels for the specimen collection. Specimens should be transported to the Clinical Laboratory following established protocols.

For Outpatients, orders data should be validated in the hospital APeX and released to generate labels for specimen collection, following established protocols. Outpatients may not always have an electronic order for testing. If the patient presents a paper requisition to the laboratory, follow established protocol for entering the order into the computer system.

Standards

For In-Patients, use the handheld PDAs or paper requisition/ labels after checking with nurse.
For In-Patients, process the work in the following order:
STATs
Timed orders
Routine orders
For outpatient collection areas, place specimens in routine blood racks within 30 minutes. Processes STATs, urine, and body fluids within 20 minutes.
Processes work in the following order:
STAT’s
Process Immediately
Body Fluids
Routine racks
Urine
Research/”Specimen in lab”
Routes back to a supervisor any problem that takes more than 1 – 2 minutes to resolve or sets it aside until the remaining work is processed. Resolves all problems within 2 hours. Clears up all problems by the end of the work shift.
Minimizes the number of computer errors by carefully checking the computer entry before “verifying” input.

50 Yes Task C: STAT or Routine Processing

STAT specimens should be processed first and sent to the Clinical Laboratory for processing and/or lab section testing

In Processing areas, specimens are sorted for delivery to the appropriate department: Blood Bank, Chemistry, Hematology, Microbiology etc.. STAT specimens may be grouped together in a single container. As needed, receive specimens in the Laboratory Information System.

Label specimens with the appropriate computer-generated labels. Be aware of the risk of incorrectly labeling a sample when specimens collected at multiple times or from several sites are submitted together; prepare pour-off vials for aliquoting.

Provide clear written instructions to the analytical sections and Specimen Processing when specimens must be shared (e.g., between Chemistry and Hematology).

Standards

Labels and prepares STATs for messenger runs Or tube system delivery.
Labels specimens and aliquots correctly.
Maintains reasonable speed on a steady basis in order to complete labeling of a rack within 10 minutes of completion of computer order entry (accession).
Detects and corrects discrepancies between request forms and computer-generated labels or in making appropriately labeled pour-off tubes.

10 Yes Task D: Aliquoting of Urine Collections

When assigned to work in the Processing areas of the Clinical Laboratory or one of the Out-Patient Laboratories where urine specimens are processed, Urine labels must be accurately verified against the requisition to detect entry errors and corrections made when needed. Check specimen when a preservative is required and/or urine aliquots treating the specimen as directed by the computer labels.

Aliquot urines into the proper tubes or containers and enclose 24-hour urines in plastic bags. When there are two or more specimens for one 24-hour collection, ensure that they are labeled correctly.

Standards

Aliquots and labels specimens correctly into correct containers.
Assures transfers or orders are made on shared Hematology and Chemistry specimens to alleviate confusion by Specimen Handling section.
Processes all routine urines received within 45 minutes, all STATs within 10-minutes.
Notifies Supervisor if unable to complete tasks in a timely manner.

5 Yes

Task E: Phlebotomy/Specimen Collections (when assigned)

Phlebotomy requires the use of evacuated tubes and/or syringe and needle for obtaining blood specimens by venipuncture, the ability to obtain blood specimens by skin puncture (especially on infants), and the ability to make smears or peripheral blood on microscope slides when indicated.

Standards

Washes hands or uses alcohol-based hand sanitizer prior to contact with patients.
Properly identifies patient by following established department or medical center protocol, to assure proper and accurate match of patient with test request on electronic screen or on the paper laboratory requisition.
Thoroughly checks requisition-based information and is knowledgeable about volume requirements, container type, and proper specimen labeling.
Uses the Clinical Laboratory Online Lab Manual as a resource whenever additional information is required.
Consistently utilizes established blood draw technique including site identification and preparation. Skillfully uses appropriate equipment and employs post-venipuncture care.
Uses skill to find the correct veins in pediatric patients and utilizes the proper needle to obtain blood by venipuncture. Knows when to perform skin puncture and applies the correct device in the designated area of the foot or hand. Is familiar with the minimum sample amounts required for testing. Communicates with the ordering physician if unable to obtain the exact amount to establish test priority with the quantity obtained.
Administers glucose drink for tolerance tests. Determines collection time(s) and properly collects and labels timed sequential blood draws for glucose tolerance. Other requests for timed blood draws are promptly attended to (e.g., d-xylose tests).
All specimens for the Blood Bank must be dated and legibly signed and contain the collector’s name or employee number by the person who obtained the specimen.
Collects appropriate specimens for blood culture including AFB, fungal, or viral analysis. Carefully selects sites, cleans area, and ensures precautions are taken when transferring blood to culture containers, as this requires changing needles.
Adheres to Hospital Infection Control policy with regards to proper health and safety requirements such as wearing gloves and safety goggles, hand washing, and isolation procedures when required.
Ensures timely and appropriate transport, routing, and handling of laboratory specimens, including STAT specimens, in accordance with established laboratory procedures.
Stocks all phlebotomy and material supplies in assigned work area and maintains a clean work area.
. Initialing and filing the patient draw record in the designated filing area.

Pick up laboratory specimens from the nursing units.

Standards

Follow established schedule to pick up laboratory specimens and deliver specimens to the Hospital Laboratory.
Maintains accurate and up to date statistics of specimen pick up.

5 Yes Task F: Responses to Inquiries/Communications

Communicate non-technical information (such as collection instructions and turnaround times, etc.) obtained from the Laboratory Manual, , the laboratory computer, and the requisitions. Consult with supervisor and technical staff WHEN INFORMATION IS NOT AVAILABLE in these sources. Communicate clear and accurately information in person or by telephone.

Standards

Be professional and courteous at all times, always keeping in mind the common goal of assisting every patient.

5 Yes Task G: Telephone Duty

Answer all telephone calls in the work area in a timely manner.

Standards

Adheres to the hospital’s established house and telephone standards. Identifies oneself, work location and offer kind greetings such as “How may I help you?”. Attempts to answer phones asap and before the third ring.

5 Yes Task H: Pneumatic Tube

Check contents of pneumatic tube from RN floors and Lab upon arrival at BCH-Oakland workplace. Promptly check the tube for samples, slides, blood products and/or any other supplies and promptly return empty tubes to locations.

Standards

Empties and returns tubes as soon as possible after arrival.

5 Yes Task I: Computer Downtime

During a computer downtime, it will be necessary to process specimens according to established downtime protocols. Process specimens correctly without the aid of computer labels and forward them to the proper testing sections. Write patient/test information on all pour-off tubes.

Standards

Is familiar with Computer Downtime plans and able to follow with minimal supervision. Follows strict instructions except when authorized to do otherwise by supervisor.
Hand-writes all requisitions and labels, dates and initial legibly.

5 Yes Task J: Additional Unspecified Duties

Perform additional duties or projects as assigned in the Clinical Laboratory Central Processing and In-Patient Phlebotomy, Out-Patient Blood Draw or assigned section(s).

Standards

Completes the assigned task properly within the agreed and appropriate time.

Errors – Definitions and Significance

Errors in processing laboratory specimens can have a serious or detrimental impact to patients by delaying testing and the availability of test results, or can result in improper follow-up and treatment of patient.

Incorrect identification of patient before phlebotomy, especially for Blood Bank tests, can result in disciplinary action up to and including dismissal from employment.
Errors can potentially misdirect diagnosis or treatment. These include mixing up samples from different patients, mixing up two different specimens from the same patient, using the wrong specimen additive, incorrectly entering (sending) test results in the laboratory computer, and similar mistakes, as well as errors which may require a patient to repeat an invasive diagnostic procedure (e.g., failure to properly preserve or store a CSF, which results in the patient’s having to undergo another spinal tap).
Other serious errors may cause some degree of inconvenience to a patient but do not yield an incorrect result and therefore are not likely to lead directly to improper management of the patient. These are primarily errors of omission or of additional unwarranted laboratory testing, failing to enter orders for tests, which were requested or excessive delay in processing resulting in the test missing the scheduled run and compromising sample integrity. Erroneous entry of charges to budget accounts are also serious because they waste the time and resources of personnel inside and outside the laboratory in tracking down and correcting the problem. Such errors often can be corrected without requiring another patient sample.

100%

REQUIRED QUALIFICATIONS

Graduation from high school or a General Education Diploma (GED)
Skilled in Lab Specimen Central Processing and experience in performing Phlebotomy on a broad range of patient types
Two years of laboratory experience or two years of college including courses in the natural, physical, or social sciences, and one year of laboratory experience, or an equivalent combination of education and experience, and knowledge and abilities essential to the successful performance of the duties assigned to the position.
Possession of a current phlebotomy certificate (CPT1) issued by California Department of Public Health Laboratory Field Services
Demonstrates computer skills, demonstrated human relation and effective communication skills
Must be able to work well under pressure.
This position requires flexibility to orient and work at all UCSF Medical Center locations and at off-site locations as assigned and in varying schedules as needed.
Proficient with PC, Windows, Word, Excel, etc.

PREFERRED QUALIFICATIONS

Previous knowledge of and experience in a clinical lab setting, and medical terminology preferred.
Skilled Specimen Processor and experience in Phlebotomy in all ages in an In/Out-Patient hospital setting