About The Role

As a Senior Associate in the CLM Domestic BFSI | Manpower - Back office department, you will play a vital role in ensuring exceptional customer service and support. Your primary responsibility will be to handle customer inquiries, provide timely and accurate information, and resolve any issues or concerns they may have. You will be the first point of contact for our customers, building and maintaining positive relationships, and ensuring their satisfaction with our products and services.

Handle customer inquiries and provide prompt and accurate responses.
Resolve customer issues and complaints, ensuring a positive and satisfactory experience.
Maintain a thorough understanding of our products and services to offer accurate information.
Build and nurture strong customer relationships, fostering a positive brand image.
Collaborate with cross-functional teams to ensure seamless customer support.
Document and escalate complex customer issues to the appropriate teams.
Ensure compliance with company policies and procedures in customer interactions.
Provide regular feedback and insights on customer trends and preferences.
Assist in training and mentoring junior customer care executives.
Maintain a professional and courteous demeanor at all times.
Minimum of 5 years of experience in a customer care or customer service role.
Excellent communication and interpersonal skills, with a customer-centric approach.
Strong problem-solving and analytical abilities to handle customer inquiries effectively.
Ability to work independently and manage multiple tasks simultaneously.
Proficiency in using customer relationship management (CRM) systems.
Familiarity with industry-specific knowledge and terminology.
A proactive and solution-oriented mindset, with a focus on customer satisfaction.
Excellent time management and organizational skills.
Ability to work in a fast-paced and dynamic environment.
A positive and professional attitude, with a passion for customer service.