About The Role

Grade and Salary: Grade 5 - £26,707 - £31,236 per annum

FTE and working pattern: Full Time (1 FTE 5 /7 including weekends and statutory days, monthly rosters subject to change. Additional hours required at peak times), Open Ended

About our Team

This role is based within Hospitality Services, which is responsible for the delivery of all aspects of cleaning the internal public areas and spaces across the Scottish Borders Campus (Jean Muir Student Village and The High Mill) The High Mill spans four floors while the accommodation comprises 218 rooms across three blocks.

Our Scottish Borders campus is located approximately 40 miles from the main Edinburgh Campus, the team is very much an essential and intrinsic part of the Estates and Facilities Directorate

As a significant contributor to the University’s operations, Hospitality Services accounts for nearly 10% of the workforce, with Residential and Cleaning Services representing almost half of that community.

Purpose of Role

To ensure an effective and efficient operation of cleaning services within the Heriot Watt University Scottish Borders campus. To participate in the day-to-day programmes of cleaning work within the allocated cleaning zones of the University to ensure that the facilities are maintained in a clean and hygienic condition.

To actively contribute to the successful delivery of excellent service to all students, staff and visitors across the university by keeping the student accommodation, public areas, offices, meeting rooms, teaching and work spaces clean and tidy and fit for use.

Summary of Key Duties and Responsibilities

Day to day responsibility for all Heriot-Watt cleaners, directing, supervising, training and motivating to deliver the cleaning schedule for all the designated areas
Planning and implementing daily work schedules and staffing levels in keeping with the demands of the business
Ensure all buildings, residences, offices, classrooms etc served by the team deliver a positive impression and are maintained to meet customer expectations and service level agreements
Work with the Facilities Supervisor, Operations manager and and Deputy Village manager to forward plan staff and work schedules for all areas to meet the requirements of the business throughout the year
Be responsible and accountable for quality control inspections, audits of accommodation and follow up where required. Manage stock levels and be accountable for same

Education, Qualifications & Experience

These are the criteria on which the short-listing and recruitment selection will be based.

Essential

Experience of working within a similar environment as outlined above
Experience or relevant qualifications in the hospitality industry
Good numeracy and IT skills
Competent in the use of relevant IT packages
Well-developed interpersonal skills
Demonstrable professional and proactive approach
Demonstrable ability to work quickly, flexibly and accurately in a dynamic, changing and pressured environment
Demonstrable provision of excellent customer service
Willingness to learn

Desirable

Educated to HND level or similar or equivalent experience
Experience of leading small teams of operatives
Experience of supervisory practice and principles
BICS Trainer Certificate
Experience of operating relevant cleaning equipment

How to Apply

Please submit via the Heriot-Watt on-line recruitment system (1) Cover letter describing their interest and suitability for the post; (2) Full CV.
Applications can be submitted until midnight on Wednesday 16th September 2026.
Shortlisting aims to be complete by 23 Sept and interview to begin the following week.

About Heriot-Watt University

At Heriot Watt we are passionate about our values and look to them to connect our people globally and to help us collaborate and celebrate our success through working together. Our research programmes can deliver real world impact which is achieved through the diversity of our international community and the recognition of creative talent that connects our global team.

Our flourishing community will give you the freedom to challenge and to bring your enterprising mind and to help our partners with solutions that can be applied now and in the future. Join us and Heriot Watt will provide you with a platform to thrive and work in a way that also helps you live your life in balance with well-being and inclusiveness at the heart of our global community.

Heriot-Watt University is committed to securing equality of opportunity in employment and to the creation of an environment in which individuals are selected, trained, promoted, appraised and otherwise treated on the sole basis of their relevant merits and abilities. Equality and diversity are all about maximising potential and creating a culture of inclusion for all.

Heriot-Watt University values diversity across our University community and welcomes applications from all sectors of society, particularly from underrepresented groups. For more information, please see our website https://www.hw.ac.uk/uk/services/equality-diversity.htm and also our award-winning work in Disability Inclusive Science Careers https://disc.hw.ac.uk/ .

We welcome and will consider flexible working patterns e.g. part-time working and job share options.

Use our total rewards calculator: https://www.hw.ac.uk/about/work/total-rewards-calculator.htm to see the value of benefits provided by Heriot-Watt University.