Technical Billing Operations Manager

🌏 Technical Billing Operations Manager (IC) | Philippines | Pax8

Join Pax8 in the Philippines as a Technical Billing Operations Manager and play a pivotal role in ensuring billing accuracy, operational excellence, and continuous innovation across one of the world's leading cloud marketplaces.

🚀 Why This Opportunity Stands Out

This is a unique opportunity to sit at the intersection of technology, finance, data, and product development. You'll help shape the future of billing operations through automation, observability, analytics, and continuous improvement initiatives while working alongside teams building the next generation of marketplace experiences. As Pax8 continues its AI-driven evolution, you'll grow alongside emerging technologies and play a key role in creating scalable, intelligent operational processes.

💜 Life at Pax8

Pax8 is a global technology marketplace connecting managed service providers, vendors, and SMBs through AI-driven insights and cloud services. With a culture built around collaboration, innovation, and continuous learning, we're committed to helping our people do their best work while having fun along the way. Our teams embody our values of Elev8, Advoc8, Innov8, and Celebr8 every day.

📊 What You'll Be Doing

• 🔎 Drive operational excellence across billing and invoicing processes, ensuring accuracy, reliability, and service performance.
• 📈 Define, manage, and report operational objectives, service metrics, and continuous improvement initiatives.
• 🤝 Partner closely with Product, Engineering, Finance, Vendor Operations, Sales, Support, and Data teams to improve billing outcomes.
• ⚙️ Champion automation, observability, and proactive issue detection across billing services.
• 🧠 Translate operational insights into data-driven enhancement opportunities and product recommendations.
• 📋 Maintain a prioritised backlog of improvements, defects, and optimisation initiatives.
• 🚨 Lead operational escalation and forensic analysis when billing issues arise, ensuring rapid resolution and business continuity.
• 💡 Facilitate cross-functional workshops, retrospectives, and solution discovery sessions focused on operational improvement.
• 📢 Communicate performance trends, risks, opportunities, and roadmap progress to stakeholders and leadership.
• 🔄 Continuously evaluate processes and guide trade-off decisions that maximise customer, partner, and business value.

🌟 The Impact You'll Make

You'll be the operational force behind accurate, scalable, and resilient billing services. Your work will help safeguard partner trust, improve customer experiences, reduce operational risk, and influence strategic platform improvements that support Pax8's continued global growth.

✅ What Success Looks Like

We're looking for someone who brings

• Proven expertise working with billing, invoicing, financial systems, or revenue operations environments.
• Demonstrated understanding of SaaS billing models, subscription commerce, payments, taxation, and reconciliation processes.
• Strong analytical capabilities with the ability to investigate complex operational issues and identify root causes.
• Experience working with platforms such as payment processors, tax engines, and accounting solutions.
• Working knowledge of SQL and data-driven decision making.
• Strong experience collaborating within Agile product and engineering environments.
• Proven ability to influence stakeholders and align multiple teams around shared objectives.
• Excellent project management, communication, and organisational skills.
• A naturally curious mindset and passion for continuous improvement.
• Strong customer and partner empathy with a desire to solve meaningful business problems.

🔒 Trust and Hiring

At Pax8, we care deeply about building genuine, trust-based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritising applications, but hiring decisions