About The Role

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

The Product Manager – PSAO Audit and Compliance Solutions is responsible for end-to-end ownership of audit and compliance capabilities that support the PSAO solutions portfolio. Reporting to the Group Product Owner – PSAO Solutions, this role evolves traditional quality and compliance activities into a product-led capability with clear accountability for roadmap direction, feature prioritization, process enablement, adoption, and measurable business value. The role owns the Pharmacy Audit Support product and associated compliance workflows while also coordinating and tracking PSAO registration and licensure requirements and ensuring registrations and licensures are filed on time and compliantly. This role serves as a key partner to legal, compliance, operations, contracting, finance, and customer-facing teams to proactively identify and mitigate regulatory, audit, and payment-integrity risk while improving support for participating pharmacies and strengthening the broader PSAO offering.

Primary Duties and Responsibilities

Product Strategy, Vision, and Roadmap Ownership

Define and maintain the multi-year product vision, strategy, and roadmap for PSAO Audit and Compliance Solutions, including Pharmacy Audit Support, compliance workflows, registration and licensure tracking, policy enablement, and risk mitigation capabilities.
Translate the priorities of the Group Product Owner – PSAO Solutions into an outcome-focused roadmap that balances regulatory compliance, pharmacy support, operational efficiency, and business value.
Use customer insight, audit trends, regulatory change, operational feedback, and internal stakeholder input to identify unmet needs and prioritize product improvements and new capabilities.

Pharmacy Audit Support Product Ownership

Own the Pharmacy Audit Support product and associated features, processes, and enhancements that help pharmacies respond productively to payer and PBM audits.
Lead the design and continuous improvement of audit support workflows, reporting, case management, issue escalation, and related enablement tools.
Partner with internal teams and external stakeholders to improve audit outcomes, reduce avoidable recoupment exposure, and strengthen the value proposition of PSAO support services.
Leverage AI and technology to continually enhance the Pharmacy Audit Support offerings and drive efficiencies .

Compliance, Registration, and Licensure Management

Ensure PSAO offerings remain compliant with all applicable federal, state, and local laws, rules, regulations, and related obligations.
Coordinate and track PSAO registration and licensure requirements, maintain compliance calendars and documentation, and ensure registrations and licensures are filed accurately, on time, and in compliance with applicable requirements.
Monitor evolving regulatory and licensure requirements and drive timely updates to processes, product capabilities, controls, and stakeholder communications.
Facilitate policy and procedures updates resulting from evolving regulatory and licensure requirements .

Risk Monitoring, Audit Readiness, and Payment Integrity

Support the ongoing monitoring of participating pharmacies and providers for suspicious, fraudulent, or otherwise high-risk activity through analysis of internal and external data sources.
Collaborate with Central Pay, contracting, finance, and related teams to address holds, recoupments, terminations, change-of-ownership issues, and other payment-integrity or compliance-related risks.
Contribute to preventative and corrective action plans, policy improvements, and control enhancements related to compliance and audit findings.

Agile Product Management and Delivery Leadership

Own and maintain a robust, prioritized, and appropriately sequenced backlog of product enhancements, compliance capabilities, workflow improvements, and operational support features.
Lead product roadmap planning, release coordination, and end-to-end delivery of enhancements in partnership with technology, data, operations, legal, compliance, and other stakeholders.
Communicate early and often with product management leadership and peer teams to ensure audit and compliance changes do not negatively impact other PSAO solution capabilities or teams.

Cross-Functional Collaboration and Stakeholder Alignment

Serve as a primary liaison across legal, corporate compliance, operations, contracting, finance, credit and accounts receivable, sales, customer support, and external partners to ensure aligned execution of audit and compliance priorities.
Partner with the Group Product Owner – PSAO Solutions and peer leaders to help coordinate cross-product roadmap dependencies and ensure alignment to broader PSAO solution strategy.
Engage internal users and external stakeholders early and often to understand requirements, validate workflows, and improve the usability and effectiveness of compliance and audit solutions .

Policies, Training, and Operational Enablement

Support development, maintenance, review, and operationalization of policies, procedures, controls, and documentation needed to meet compliance program obligations within the PSAO environment.
Help define, coordinate, and improve compliance training, communications, and enablement materials for internal teams and stakeholders involved in audit, compliance, registration, and licensure activities.
Drive best practices and standardized operating methods that improve consistency, timeliness, and audit readiness across the PSAO compliance domain.

Performance, Reporting, and Value Realization

Define and track key performance indicators for PSAO Audit and Compliance Solutions, including audit support utilization , compliance timeliness, registration and licensure completion, issue resolution, risk indicators, and business impact.
Provide regular reporting and insights to leadership regarding product performance, operational trends, compliance status, risks, and opportunities for improvement.
Continuously assess adoption, efficiency, customer value, and cost-benefit outcomes to refine priorities and strengthen solution performance.

Experience and Education Requirements

Bachelor’s degree required ; advanced degree preferred in business, healthcare, pharmacy, regulatory affairs, compliance, or related fields.
Typically requires 7+ years of directly related and progressively responsible experience in compliance, audit support, regulatory operations, pharmacy services, product management, or a related field.
Strong understanding of pharmacy operations, payer and PBM audit dynamics, regulatory compliance, and registration/licensure requirements in healthcare or pharmacy-related environments.
Demonstrated ability to define product roadmaps, prioritize enhancements, lead cross-functional delivery, and translate stakeholder needs into scalable solutions.
Strong analytical, communication, organizational, and stakeholder management skills, with the ability to influence decisions and drive outcomes in a matrixed environment.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$141,600 - 283,250

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned