About The Role

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Onboarding Solutions Manager supports Global Onboarding initiatives focused on operational excellence, process improvement, compliance, and employee experience. This role partners closely with onboarding leaders and cross-functional stakeholders to lead projects, implement operational enhancements, maintain process documentation, and drive key initiatives from concept through execution.

You will be a highly organized, self-directed professional who thrives in a fast-paced environment, builds strong relationships, and brings structure to complex initiatives. They will independently manage assigned projects, develop solutions, and deliver measurable business outcomes.

Key Responsibilities

Process Improvement & Operational Excellence

Lead initiatives that improve onboarding processes, compliance, service delivery, and employee experience.
Identify opportunities to streamline workflows, increase automation, and improve operational efficiency.
Partner with leadership to develop and execute solutions aligned with business priorities.
Support onboarding readiness activities related to acquisitions, integrations, system enhancements, and organizational changes.
Develop business requirements and partner with technology teams to implement process and system improvements.

Program & Project Management

Own assigned projects from planning through implementation and stabilization.
Define project scope, objectives, success measures, timelines, and stakeholder engagement plans.
Facilitate cross-functional working sessions and coordinate activities across relevant stakeholders.
Monitor project milestones, risks, dependencies, and deliverables, providing recommendations and status updates to leadership.
Drive accountability and ensure initiatives remain on track to achieve desired outcomes.

Compliance, Documentation & Governance

Support onboarding compliance programs, including employment eligibility verification, Right to Work, background screening, and onboarding controls.
Partner with relevant regional stakeholders to ensure requirements are incorporated into onboarding processes.
Maintain process documentation, operational standards, job aids, and governance materials.
Support audits, policy updates, risk reviews, and efforts to strengthen operational controls and consistency.

Stakeholder Partnership & Analytics

Build strong working relationships with stakeholders across Global Onboarding.
Facilitate discussions, gather feedback, and drive alignment on operational priorities and improvements.
Analyze operational metrics and trends to identify improvement opportunities.
Support development of dashboards, presentations, business cases, and leadership reporting.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

Experience in HR Operations, Shared Services, Talent Acquisition Operations, Employee Lifecycle Management, Program Management, or a related field.
Experience leading cross-functional projects, process improvements, or operational initiatives.
Demonstrated ability to independently manage initiatives from planning through implementation.
Strong understanding of HR systems, including Workday and ServiceNow.
Experience working with global stakeholders and distributed teams.
Strong project management, organizational, and stakeholder management skills.

Preferred Qualifications

Experience supporting onboarding, employee lifecycle, compliance, or shared services programs.
Knowledge of I-9, Right to Work, background screening, or related compliance processes.
Experience supporting technology implementations and operational change initiatives.
Strong analytical, problem-solving, communication, and documentation skills.
Ability to navigate ambiguity and influence outcomes across a matrixed organization.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.