About The Role

Have basic insurance and accounting knowledge and working knowledge of Agency Billing and Direct Bill as part of agency billing landscape
Understanding of Direct Billing & Agency Billing, Bill Date, Due Date, Fee Waives, Earned Premium and Cancellation & Reinstatement
Understanding of Aging, past due & Delinquency reporting
Assign work to the team members daily
Review daily transactions & monitor completion of work
Team management and Transaction Monitoring
Improve efficiency
Error analysis, volume trend analysis and mailbox management
Client interaction, if required at supervisory level
Ensure compliance with internal policies and procedures, external regulations and information security standards
Management reporting and oversight
Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
Driving Quality initiatives in the process to attain measurable positive results
Create reports on a daily, weekly & monthly basis for performance review with the onshore team
Conduct quality audits from a sample of transactions
Onboard any new team member & complete training
Understanding of Aging, past due & Delinquency reporting
Hold regular feedback & coaching sessions with the team
Communicate with the internal teams within the client area for any further information required for completing transactions
Capture metrics in the process & analyze trends to take proactive measures
Have business reviews with the clients & internal management
Ensure the quality of the transactions is in compliance with predefined parameters
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Understanding of Insurance Finance and Accounting
Working knowledge of Agency Billing and Direct Bill as part of agency billing landscape
Ability to match/ reconcile 2 datasets
Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency.
Providing coaching and feedback to team members to enable them to improve their performance
Handling Escalation and client queries
Provide inputs on process and system to the team
Excellent Communication Skills