About The Role

Ford Business Solutions is looking for a

Responsible for the activities in Service & Parts Business in the zones. The main responsibilities cover of supporting the operations of dealers within the zone by:
Managing day-to-day operations of the dealers, ensuring timely and high-quality background for our business partners
Monitoring and analysing dealers’ parts and service performance metrics and implement strategies to achieve objectives
Supporting the dealers with initiatives to be able to increase the part sales and motivating them to keep high level of workshop efficiency and utilization
Planning and Implementing the Service marketing activities
Protection of parts-purchase loyalty
Development of new Businesses
Process Improvement Activities in the Service & Parts Business

Building relationships and support functions

Establish and maintain strong relationships with workshops, addressing any concerns and ensuring a high level of service is maintained; provide feedback to the HUN FCSD Field Operations Manager about the dealers’ performance and other Aftersales projects as required
The dealers’ part sales performance has to be continuously evaluated in accordance with the annual budget and also with the objectives defined by the various part bonus programs
The Zone Manager should give practical advises to the dealers’ Aftersales & Parts Managers as well as MDs regarding the parts’ sales channels (special focus on Service, CV & Fleet, Wholesale) and growth opportunities, service key performance indicators and aftersales marketing

Promotion and building customer trust

Introduction and supervision of process improvement in the areas of Service and Parts to maximize the customer satisfaction within the service organization as well as productiveness and efficiency
The Zone Manager has to promote the loyalty products and strategic sales tools (e.g.: Service Traffic Ambition Reward program, Extended warranty, Service packs, Video Check, FordPass), and support the products market implementation, through providing best practice information

Control of the service standards. Assure that the dealers follow all Company guidelines regarding the Service and Parts Business
Assure that the dealers permanently check the repair quality and implement the correction measures

Are we looking for you? Yes, if...

have a university or college degree;
have at least three years of experience in marketing, sales, or service, preferably in the automotive industry;
ideally, have experience in sales or aftersales;
have an excellent command of written and spoken English;
have excellent communication and presentation skills, along with strong organizational abilities;
are proactive, self-motivated, and a collaborative team player who can multitask while maintaining strong attention to detail;
can identify and pursue business and growth opportunities;
have strong analytical and financial skills;
hold a valid Category B driving licence and are willing to travel by car within Hungary;
are proficient in Microsoft Excel, Word, and PowerPoint.

Being part of a fully supportive, collaborative, and dynamic team
Hybrid working model with 4 days on-site
Continuous challenges and great opportunities contributing to your professional development and next career step at one of the largest automotive company in the world
Shuttle bus service between local train station (Békásmegyer) and the office
Cafeteria – Benefits package
As you will join a car sales company you can use your discount for used car purchase and you can have the chance to try even the most recent models during test driving days

Please note that we currently run background checks as part of our recruitment process pending a successful interview.