About The Role

The role manages work permit, residence visa, Emirates ID, renewal, amendment, and cancellation processes; maintains accurate government records; and ensures timely completion of transactions in accordance with organizational requirements and applicable UAE regulations. The position acts as an operational liaison between employees, People functions, government entities, and approved service providers.

DUTIES AND RESPONSIBILITIES

Processes and follows up employee government transactions including new and renewed work permits, residence visas, Emirates ID applications, amendments, status changes, and employment/residency cancellations within approved timelines.
Coordinates with MOHRE, GDRFA Dubai, ICP, medical fitness centers, Emirates ID services, and other relevant government or authorized service channels to ensure accurate and compliant processing of employee documentation.
Reviews passports, employment documents, photographs, forms, approvals, and supporting records before submission, identifies missing or expiring documents, and coordinates corrective action with employees and relevant People teams.
Maintains accurate trackers and secure records of visas, work permits, Emirates IDs, establishment-related documents, expiry dates, transaction status, government receipts, and official correspondence, ensuring timely renewal and audit readiness.
Supports onboarding, employee changes, and offboarding by coordinating government-related requirements with Recruitment, Licensing and Onboarding, Payroll, HR Operations, Government Relations, and other stakeholders to avoid delays in joining, deployment, or clearance.
Monitors government portals and transaction queues, follows up pending applications, resolves routine discrepancies, and promptly escalates rejected, delayed, complex, or high-risk cases to the Government Relations Manager.
Supports maintenance and renewal of applicable establishment cards, immigration files, authorized signatory records, government registrations, and other corporate documentation assigned to the Government Relations function.
Provides employees with clear guidance on required documents, timelines, appointments, and government procedures while maintaining confidentiality, professional service, and accurate communication throughout the process.
Reconciles government transaction fees, receipts, service charges, and supporting documents in coordination with Finance and maintains complete records for payment, reimbursement, and internal control purposes.
Maintains current knowledge of changes to UAE employment, residency, immigration, identity, and government-service requirements; participates in audits, process improvement, digital government initiatives, and other duties assigned by the Government Relations Manager.
Bachelor’s Degree in Business Administration, Human Resources, Public Administration, or a related discipline from a recognized institution.
Good knowledge of UAE government employment and residency processes, including MOHRE, GDRFA Dubai, ICP, Emirates ID, and medical fitness requirements.
Proficiency in UAE government portals, online service platforms, Microsoft Office applications, and HR or document-tracking systems.
Strong document-control, follow-up, organizational, and problem-solving skills with high attention to accuracy and regulatory deadlines.
Excellent interpersonal and customer-service skills with the ability to communicate professionally with employees, government representatives, and internal stakeholders.
Fluency in English is required; Arabic language proficiency is highly preferred. A valid UAE driving license is preferred where field visits are required.
Minimum of three (3) to five (5) years of experience in Public Relations Officer (PRO), Government Relations, immigration, labour relations, or a similar UAE-based role.
Demonstrated hands-on experience processing work permits, residence visas, Emirates ID, medical fitness, renewals, amendments, and cancellations through relevant UAE government channels.
Experience supporting a large, multi-site, healthcare, hospitality, or other regulated organization is preferred.
Experience maintaining expiry trackers, government records, transaction reconciliations, and compliance documentation is required.
Demonstrated ability to manage high-volume transactions, confidential employee information, urgent cases, and multiple government deadlines with minimal supervision.