About The Role

A great experience starts with you!

Join our team to help create and develop the future of live entertainment and sports in Orange County!

Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile.

Mission: To be a place where the everyday becomes extraordinary - and the potential is unlimited. Where every experience can change you

Vision: We are the gathering place of Orange County

Job Title

IT Analyst

Pay Details

The starting hourly rate range for this position is $38.00 to $48.00 per hour. The actual hourly rate offered will take internal value, peer equity, job-related factors, and other organizational considerations into account.

The IT Analyst is responsible for supporting and maintaining a reliable IT environment, with a focus on the availability and performance of desktop and mobile systems. This role requires knowledge of desktop and laptop computing, iOS devices, wireless networks, email systems, antivirus and malware protection, cybersecurity, and phone systems. The IT Analyst also provides technical support for events at Honda Center and surrounding event spaces, as needed.

Responsibilities

Configure, deploy, and provide ongoing support for desktop hardware and systems
Set up and support phone systems, including analog, cloud-based, and IP-based solutions
Configure, deploy, and support network printers
Provide technical support for Apple and Android mobile devices
Provide application support for Microsoft Office 365, Teams, Exchange, SharePoint, and Dynamics CRM
Troubleshoot network connectivity issues
Diagnose and resolve issues related to point-of-sale hardware and software
Assist with audio/visual systems and conference room setup, configuration, and troubleshooting
Troubleshoot and resolve user issues involving desktop hardware, software, and mobile devices

Qualifications

Bachelor’s degree in Computer Science or a related field, or equivalent combination of education and relevant experience
A+ certification preferred
2+ years of experience as an IT Desktop Analyst, Desktop Support Analyst, or similar role
Experience with Tanium or a similar endpoint management tool strongly preferred
Experience administering and maintaining user accounts in Microsoft Azure and on-premises Active Directory
Experience with ServiceNow or a similar help desk/ticketing system
Knowledge of databases, system security, and technical troubleshooting
Working knowledge of Microsoft Active Directory
Excellent written and verbal communication skills, with the ability to support a diverse user community
Strong time management and organizational skills
Strong analytical and problem-solving skills
Understanding of general business practices and operations
Proactive approach with strong follow-through and the ability to prioritize multiple assignments and complete projects on time
Valid California driver’s license and acceptable driving record
Ability to work a flexible schedule, including nights, weekends, and some holidays as required
Ability to stand and bend for prolonged periods and lift and carry up to 50 pounds

Knowledge, Skills and Experience

Education – Bachelor’s Degree
Experience Required – 2+ Years
This position is on-site.

Company

OC Sports & Entertainment, LLC

Our Commitment

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Thanks for your interest in becoming part of OCVIBE!