People Operations Specialist

People Operations Specialist

As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.

You will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.

Employee Lifecycle Support

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Support onboarding and offboarding processes. Manage background checks, new hire documentation, onboarding processes, and leaver administration

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Handle operationally the internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams. Manage necessary documentation and records updating.

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Ensure accurate and timely updates to employee records and documents throughout the lifecycle.

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Work alongside the People Partners and Payroll Manager to support employee payroll paperwork

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Ensuring accurate records are maintained with regards to leaves, point person for employees on queries, alongside working with outside vendors for leave management when necessary

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Support annual performance review cycles, engagement surveys, and other firm-wide HR initiatives

Employee Support & Service Desk Management

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• Organize and manage employee support pathways; escalate complex requests to appropriate teams.
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• Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution through Jira or shared inboxes.
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• Maintain and evolve a People knowledge base to drive self-service and internal team enablement.
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• Monitor ticket resolution times and maintain SLA performance standards, providing insights for continuous improvement.

Data & Compliance

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• Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.
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• Draft and issue HR documentation, such as promotion letters and contract variation documents, ensuring accuracy and compliance.
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• Support HR compliance processes including reporting, audit preparation, and access control.

Process Management

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• Assist with annual handbook updates and People policies monitoring and maintenance
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• Updating courses, reporting and supporting the upload of new content onto internal systems
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• Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Key Requirements

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Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field

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Knowledge of employment laws and regulations, ideally covering Colombia, Brazil, US and Canada

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Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage

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Proficiency in Microsoft Office Suite, with strong general digital literacy

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Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and resolve issues effectively

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Strong communication skills in English, both written and verbal, with the ability to support employees and stakeholders across functions and locations. French speaker would be considered an asset

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High level of discretion and professionalism, with the ability to handle confidential information appropriately

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Proven ability to manage competing priorities, meet deadlines, and work efficiently in a fast-paced environment

What Makes a Great Candidate

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• Someone who thrives in a fast paced services environment
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• Natural relationship-builder who collaborates effectively across teams
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• Analytical problem-solver with a proactive approach
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• Detail-oriented individual who takes pride in accuracy
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• Professional and discreet when handling sensitive information