About The Role

Help shape the next generation of Finance

At IHG Hotels & Resorts, we are building a Finance function that combines trusted financial stewardship with process intelligence, automation, AI and a relentless focus on enterprise value.

Record to Report sits at the heart of that ambition. It provides the financial integrity, insight and control on which the organisation depends, but the way it operates must continue to evolve as technology, business expectations and the nature of work change.

We are looking for an exceptional Finance leader to take ownership of our global end-to-end R2R process and shape how it develops across one of the world’s leading hospitality organisations.

This is a rare opportunity to define the future of a globally significant Finance process, influence enterprise-level decisions and help create a more connected, intelligent and adaptable Finance function.

More than a traditional Finance operations role

As Director and Global Process Owner for Record to Report, you will be accountable for the direction, design, standards, governance and continued evolution of the global R2R process.

You will lead through expertise, evidence, influence and trusted relationships rather than direct ownership of every team performing R2R activity. Working across Finance, Global Finance Services, Technology, Data, Controls and Transformation, you will bring together different perspectives and create a shared direction for the process.

Your immediate mandate will be to strengthen the foundations of global process ownership, including process architecture, controls, performance measures, decision rights and change governance. At the same time, you will help prepare R2R for a future increasingly enabled by data, process intelligence, intelligent automation and AI.

This requires a leader who can protect financial integrity today while creating the conditions for Finance to operate differently tomorrow.

Success will be measured through stronger business outcomes, trusted financial information, effective controls, improved performance and the sustainable enterprise value created through the process.

What you will do

As the enterprise leader for Record to Report, you will

Define and lead the global R2R vision, design principles and multi-year roadmap, aligned with Finance and wider business priorities.
Own the end-to-end R2R process architecture, bringing together processes, roles, controls, hand-offs, systems, data and dependencies into a coherent enterprise design.
Establish global standards while determining where genuine business, regulatory or market requirements justify variation.
Create clear governance and decision rights so that material changes affecting R2R are assessed and approved from an end-to-end enterprise perspective.
Provide authoritative R2R input into Finance transformation, technology, data and operating model decisions from their earliest stages.
Partner with operational leaders, who remain accountable for day-to-day service delivery, to understand performance, address root causes and improve outcomes.
Develop a balanced performance framework covering financial integrity, controls, efficiency, resilience, experience and value realisation.
Build and maintain a prioritised improvement portfolio informed by process intelligence, operational evidence, risk, stakeholder insight and strategic value.
Sponsor simplification, standardisation and responsible automation, ensuring technology and AI address genuine business needs rather than digitising unnecessary complexity.
Help R2R become an increasingly intelligent and adaptive system, capable of learning from evidence, identifying emerging opportunities and responding to changing business needs.
Lead adoption by engaging affected teams early, building sponsorship and ensuring that new ways of working become embedded and deliver their intended benefits.
Influence senior stakeholders across Finance, Technology and the wider organisation, making trade-offs visible and securing decisions that optimise the whole rather than individual activities or functions.
Strengthen process ownership capability across the organisation and contribute actively to the wider Global Process Owner community.

What you will bring

You will bring deep credibility in Record to Report, controllership, Finance operations, transformation or process excellence, together with the enterprise judgement and personal influence required to shape decisions across a complex global organisation.

You will be equally comfortable discussing financial controls, operating performance, process architecture, transformation priorities and future technology. You will understand that process, people, data, technology and controls form an interconnected system and that lasting improvement requires them to evolve together.

You are likely to have

Significant leadership experience in Record to Report, controllership, Finance operations, process excellence or a closely related discipline, ideally within a complex global organisation.
A strong record of shaping and improving end-to-end processes across functions, geographies or business units.
Experience of shared services or global business services environments, including collaboration across onshore and offshore teams.
A sound understanding of financial controls, including SOX or comparable regulatory and assurance requirements.
Experience of leading material transformation from discovery and design through implementation, adoption and benefits realisation.
The confidence, resilience and credibility to influence senior stakeholders, challenge established thinking and resolve competing priorities without relying on direct authority.
The ability to create structure from ambiguity, use evidence to guide decisions and maintain strategic direction while remaining connected to operational reality.
Practical exposure to process intelligence, process mining, automation, ERP-enabled transformation, AI or data-led improvement.
Strong commercial judgement and a consistent focus on measurable outcomes, organisational capability and sustainable value.
A recognised accountancy qualification such as ACA, ACCA, CIMA or equivalent. Lean Six Sigma or comparable process improvement experience would also be valuable.

What will make you stand out

The strongest candidates will combine R2R expertise with systems thinking, transformation capability and enterprise leadership.

You will understand the technical and operational realities of Record to Report, but you will see beyond them. You will be able to connect financial integrity, process performance, technology, colleague experience and business value, recognising how decisions in one part of the system affect outcomes elsewhere.

You will know how to turn ambition into practical, well-governed change. You will be able to convene stakeholders with different priorities, create shared understanding and secure commitment to an enterprise direction.

You will also be genuinely curious about the future of Finance and the possibilities created by data, process intelligence, automation and AI. Crucially, you will bring the judgement to distinguish meaningful innovation from technology-led activity that does not solve the underlying problem.

Above all, you will see process ownership as a platform for delivering better enterprise outcomes, not as an end in itself.

Why join IHG?

This role gives you the opportunity to

Shape a globally significant Finance process within a world-leading hospitality organisation.
Influence strategic decisions across Finance, Technology, Data, Controls and business operations.
Establish mature global process ownership while helping define what comes next.
Apply process intelligence, automation and AI to meaningful enterprise opportunities.
Work across international teams and functions to deliver lasting business impact.
Build the foundations for process ownership to evolve towards broader enterprise value leadership.
Help create a Finance function that is controlled, efficient, intelligent, adaptable and focused on value.

This is an opportunity to do more than improve an established process. It is an opportunity to shape how Record to Report operates in the future and contribute to the wider evolution of global Finance.

If you are an experienced R2R or Finance transformation leader with the vision to shape global processes, the judgement to balance present responsibilities with future possibilities, and the influence to bring people with you, we would welcome your application.

Closing date for applications: 16 September 2026

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