About The Role

Your role will be included but not limited to

People

Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect

Guest Experience

Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and complaints - making sure you maintain a high level of guest satisfaction

Responsible Business

Manage hotel food and beverage marketing programmes and participate in and maintain system-wide food and beverage marketing programmes and promotions
Keep an eye on competitor activity / industry innovation. Review and approve menu design and concepts with Head of Culinary
Make sure food and drinks are secure and stored safely - always keep stock replenished to minimize waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

Financial

Monitor budget and control expenses with a focus on food, beverage and labour costs
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled in a secure manner

What We need from you

At least 5 years of related managerial experience in Food & Beverage particularly in Restaurant and Bar operations.
Bachelor’s degree / higher education qualification in Hotel Management, culinary arts, or related field preferred

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.